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Click here or scroll down to respond to this candidateCandidate's Name
Chester, PA EMAIL AVAILABLEIT ProfessionalIT professional with a proven track record in efficiently managing IT infrastructure projects and delivering top-notch technical assistance. Detail-oriented and results-driven, combining a solid educational foundation in Information Technology with hands-on experience in troubleshooting, system maintenance, and desktop support activities. Strong communicator with excellent organizational skills, adept at collaborating with cross-functional teams to ensure seamless IT operations. WORK EXPERIENCEAmtrak Amtrak 07/2023 - PresentDesktop Support SpecialistApex Systems 10/2022 - 01/2023Break and Fix TechnicianBeautified Bar 01/2021 - 08/2022IT TechnicianPhiladelphia Fight Philadelphia FIGHT 12/2016 - 11/2019 Desktop Support SpecialistEDUCATIONInformation TechnologyUniversity of Phoenix Phoenix GPA: 3.2CERTIFICATIONSProject Management Certificate 01/2022 - Present Coursera Google TrainerCAPM Certificate 08/2020 - PresentProject Management InstituteQualys VMDR CertificateQualys Coordinated and managed small to medium-sized infrastructure projects, ensuring on-time delivery and maintenance. Provided comprehensive desktop support, troubleshooting issues, handling O365 tasks, managing printers, and overseeing software installations. Managed vendor relationships and performed network management duties to ensure optimal system performance. Coordinated the repair and maintenance of computer equipment, adhering to design and installation specifications. Delivered high-quality computer repair and networking services, fostering strong customer relationships. Installed and repaired hardware, software, and peripheral equipment, including POS systems. Installed and repaired hardware, software, and peripheral equipment according to specifications. Managed computer hardware and software upgrades and maintenance. Provided comprehensive IT network services and customer support. Maintained job tickets, performed regular maintenance tasks, and stayed updated on new computing technologies. Supervised network log maintenance to ensure a secure and efficient IT environment. Qualys PCI Compliance CertificateQualysLean Six Sigma Green Belt CertificateLean Six SigmaLean Six Sigma White Belt CertificateLean Six SigmaPROJECTSBuilding Personal and Sister's Website in IndiaLed a project for building personal and sister's website in India, dealing with scope, budget, and timeline. SKILLSCommunication and Interpersonal Skills, Customer Service, Desktop Support and Troubleshooting, Hardware and Software Repair, IT Project Management, Network Maintenance, O365 Administration, Printer Management, Software Installation and Upgrades, Technical Analysis, Vendor Management |
