| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Mobile PHONE NUMBER AVAILABLEEMAIL AVAILABLEOBJECTIVETo secure a position with a dynamic, growth oriented company in a challenging environment that allows for utilization of my background and strong communication skills.PROFILEA focused, results-oriented professional with 20 years of experience in sales, customer relations and management, including a strong background in the travel industry. A conscientious team player with problem solving, team-building and leadership skills.PROFESSIONAL EXPERIENCESouthwest Airlines, Atlanta, GACustomer Relations Specialist and Customer Sales and Service 2008 CurrentAssist customers with various issues regarding flight problemsTake inbound calls from customers needing to change/cancel flightsDocument complaints from passengers regarding flight staff or airport employeesAnswer incoming emails from customers regarding flight information and customer service issuesCrew Tracker, Scheduler 2003 2008Assist with scheduling of flight attendants and pilotsWork with various staff to avoid flight delays by utilizing reserve crew staffCommunicate with pilots/operations to ensure awareness of any schedule changesMonitor report status of flight attendants and pilots to ensure on time departure of aircraftRespond to emailsGeorgia Power Company, McDonough, GACollections Specialist 2001 2003Handled inbound calls from commercial and residential customers needing assistance with payment arrangements and billing inquiriesProvided customers with a better understanding of their billsProcessed power outage and send linemen to handle emergency situationsMarket Track Atlanta, GAAccount Manager Business to Business Marketing Firm 2000 2001Providing commercial clients with accurate results for various marketing projectsMaintain client contact throughout the projectHired, trained and managed a staff of approximately 10 employeesJ.C. Penney Corporation, Atlanta, GACredit Specialist/Customer Service 1987 2000Assist customers with credit card issues, such as improper charges to account, incorrect finance charges or feesInvestigate bank card fraud by utilizing CBI software and Fast Data info systems.Assist in new employee training classes for order processing/customer serviceEDUCATIONClayton State College, Morrow, GA 1982 1985 Business ManagementControl Data Institute, Atlanta, GA, Certification in Computer Programming and Operations 1985 1986Shorter University, Atlanta GA 2002 2003 Business ManagementClayton State University Morrow GA 2009 2010 Pharmacy Technician Certification (CPhT) |
