| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Browns Summit, NC Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEDependable, hard-working individual searching for a part-time evening or overnight customer service job opportunity.AbilitiesMore than 20 years of customer service experienceExcellent written and verbal communication skills, with an eye for detail Extremely productive in a high volume, high stress, environment Proficient in SAS, MS Office, Power BI, Microsoft Outlook Self starter with a can do attitudeEmployment HistoryReporting Analyst, Arch MIGreensboro, NC 1999 - CurrentResolve variances in performance reports through root cause analysis and review of internal performance reports.Prepare daily/monthly/quarterly ad hoc reporting in alignment with client needs.Analyze reporting functions and efficiency to reduce manual processes and increase efficiencyCapture business functions and technology underpinnings to translate data into reports for internal and external customersContinuously assess current reporting techniques and developed improvements to boost accuracy.Manage guidelines for calculations for metrics and analysis. 3rd Shift Weekend Supervisor, GSI CommerceMartinsville, VA 1999 2009Responsible for all third shift and weekend associates in the call center; employee evaluations, reconciling timecard entries, requests for FMLA or Personal Leave, general questionsHandling escalated phone calls from customersData and order entryCustomer chat support for several different call center clientsI bring to the table more than a decade of call center experience EducationBrookstone College, Greensboro, NC Business Administration Virginia Tech, Blacksburg, VA Management ScienceNorth Carolina A&T, Greensboro, NC Economics with Concentration in Data Analytics |
