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Click here or scroll down to respond to this candidateCandidate's Name
Grandview, MO Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEWork ExperienceHotel Front Desk AgentOscar Hotel-,
January 2021 to May 2024 Greeted and checked-in guests in a professional and friendly manner, ensuring a positive first impression Managed guest reservations, including modifications, cancellations, and room assignments Provided accurate information about hotel facilities, services, and local attractions to enhance guest experience Handled cash transactions for room charges, deposits, and incidentals with attention to detail and accuracy Resolved guest complaints or concerns promptly and effectively to ensure guest satisfaction Maintained an organized front desk area by managing paperwork, filing systems, and office supplies inventory Collaborated with housekeeping staff to prioritize room cleaning based on guest requests and check- in/check-out schedules Assisted guests with luggage storage, transportation arrangements, restaurant recommendations/ reservations as needed Responded to telephone calls promptly using proper phone etiquette while providing assistance or transferring calls accordinglyHotel HousekeeperOscar Hotel-,
January 2016 to January 2021 Maintained cleanliness and tidiness of assigned rooms, ensuring a comfortable and welcoming environment for guests Performed thorough cleaning tasks such as dusting, vacuuming, mopping floors, and changing linens to meet high standards of cleanliness Implemented efficient cleaning techniques to complete tasks in a timely manner while maintaining quality results Stocked and replenished room supplies including toiletries, towels, and linens to ensure guest satisfaction Responded promptly to guest inquiries or concerns regarding housekeeping services, resolving issues effectively Followed established safety procedures when handling cleaning chemicals and equipment to maintain a safe working environment Assisted with the training of new housekeeping staff members on proper cleaning techniques and hotel policies Coordinated with maintenance department for repairs or replacements of damaged furniture or fixtures in guest rooms Received recognition from management for consistently achieving high scores on cleanliness inspections conducted by supervisorsEducationJunior High School EducationTernopil High School 5 - , PresentHigh SchoolTernopil High School - , September 1987 to June 1998 |
