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Click here or scroll down to respond to this candidateT H
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEVersatile and hardworking Receptionist driven to improve productivity and customer relations with attention to detail and a professional demeanor.Candidate's Name
Skilled multi-taskerCustomer service-orientedAdministrative backgroundTelephone skillsProfessional demeanorPersonable and outgoingBody Shop Administrative Assistant, 03/2018 to Current Priority Collision Center Newport News Newport News, VA Verified data integrity and accuracy.Entered details such as payments, account information and call logs into the computer system. Responded to customer requests via telephone and email. Copied, logged and scanned supporting documentation. Obtained signatures for financial documents and internal and external invoices. Directed guests and routed deliveries and courier services. Screened and sorted incoming mail, faxes, and deliveries and routed them to the appropriate personnel. Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.Receptionist, 03/2017 to 03/2018Priority Nissan Newport News Newport News, VAGreeted customers and visitors in-person and via telephone calls. Prepared packages for shipment, pickup or courier delivery to customers. Sorted, received, and distributed mail correspondence between departments and personnel, including parcel packaging, preparation, and efficient shipping.Provided clerical support to company employees, including copying, faxing and file management. P SS
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Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities and communicate management instruction.Kept reception area clean and neat to give visitors a positive impression of the company. New Car Sales Consultant, 11/2016 to 03/2017Priority Nissan Newport News Newport News, VAMaintained compliance with all service, quality, and regulatory standards. Prepared purchased vehicles and completed final delivery checks. Negotiated vehicle prices and secure financing for customers. Outlined sales, warranty and service procedures.Responded to customer enquiries via telephone and email. Met customers on lot and in showroom to discuss available vehicles and options. Alerted customers to upcoming sales events and promotions. Account Representative, 07/2011 to 06/2016Pra Group Inc Hampton, VAContacted customers to assess satisfaction and current needs. Analyzed accounts for delinquencies and other ongoing issues. Processed payments and applied to customer balances. Accessed credit records to evaluate customer histories. Collected and arranged information and entered details into computer database. Used probing techniques to determine debtors' reasons for delinquency. Counseled debtors on their payment options and arranged installment agreements. Recorded all information regarding financial status of customers. Technical Support Representative, 11/2009 to 03/2011 NCO Hampton, VAResearched, troubleshot and resolved complex problems independently. Enthusiastically participated in job related training. Defined and documented technical best practices.Demonstrated professionalism and courtesy with customers at all times. Claims Auditor, 10/2005 to 01/2009APAC Newport News, VACompleted and mailed bills, contracts, policies, invoices and checks. Answered customer questions regarding deductibles. Evaluated insurance policies and analyzed damages to determine coverage. Directed and coordinated various investigations conducted by field investigation team. Successfully eliminated claimant, premium and provider fraud. High School Diploma: 2001Menchville High School - Newport News, VAE |
