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SummaryTalented AP/Accounting professional with 10-year background in full cycle AP as well as GAAP. Expert in overseeing monetary transactions, coordinating supporting documentation and submitting timely reports to maintain operational transparency. Devise optimal schedules and assignments to cover all expected demands.Skills SKILLS AND COMPETENCIES Microsoft Word Microsoft Excel Microsoft Outlook Trapeze 4 Great Plains Concur Currency Conversion WorkDay Payment Monitoring Team Management Critical Thinking Organizational Skills Problem ResolutionExperienceCash Disbursement Supervisor, Echo Global Logistics, March 2020-CurrentChicago, IL Supervises a team of 2 employees Provides coaching for all team members Integral player in process improvement projects including the implementation of new accounting software Analyses and processes the daily disbursements of all carriers which includes ACH, wires, Canadian payments, credit card, outsourced and in-house checks Researches ACH and check payments upon requests from vendors Enters journal entries for daily payments and monthly IT expenses Responsible of monthly accruals for internal IT department Responsible for refund payments owed to vendors Back up for the claims processAccounts Payable Truckload Supervisor, Echo Global Logistics, May 2016-March 2020Chicago, IL Supervises a team of 12 employees Analyses and processes the daily disbursements of all carriers which includes ACH, wires, Canadian payments, credit card, outsourced and in-house checks Enters journal entries for daily payments Resolves pricing discrepancies as compared to negotiated contracts or rate confirmations Monitors and manages carrier invoices in review Ensures accurate and prompt payment to carriers Disputes and/or negotiates pricing settlements with carrier as needed Maintains carrier's information to ensure accuracy Works closely with Finance department Oversees the refund sub-department for the Accounts Payable department Integral player in process improvement projects Provides coaching for all team members Handles all escalated issues in a timely manner Enters time sheets for all members of the teamAccounts Payable Truckload Analyst, Echo Global Logistics, April 2012-May 2016Chicago, IL Serves as a liaison between carriers and booking reps Analyzes carrier invoices to assist representatives in resolving issues Manages book of 20+ truckload carriers Resolves pricing discrepancies as compared to negotiated contracts or rate confirmations Monitors and manages carrier invoices in review Ensures accurate and prompt payment to carriers Disputes and/or negotiates pricing settlements with carrier as needed Retrieves, uploads and submits carrier documents Heads the Instapay program for truckload carriersCustomer Service Representative, Echo Global Logistics, February 2011-April 2012Chicago, IL Provided superb customer service to clients, carriers and drivers alike Identified the need of the party being spoken to and used critical thinking to determine which department/staff member needed to be reached Trained incoming customer service representatives Received inbound client/customer calls (50-75 day) Looked up client case/load information in company database Responded to overflow calls from other departments Updated spread sheets and databases according to a specific task/project Proven reliability and customer focusQuality Assurance Intern, Pace Paratransit, November 2008-February 2010Chicago, IL Inputted data into a Window-based database Assisted with reconciliations for Mobility Direct Assisted with weekly invoices for Mobility Direct Exercised good judgment while dealing with clients over the telephone Provided excellent customer service while speaking to clients Coordinator of the No-Show project which was implemented in early May of 2009 Monitored over 600 passengers monthly in accordance with the no-show policy Suspended clients that were in violation of the no-show policy Investigated client's requests to challenge said no-shows Modified subscriptions for subscription riders with Pace's ADA service Handled calls on a multi-line switchboard and directed calls to correct personnel Composed office correspondence for Pace's staff Edited and proofread correspondence written by Pace's staffEducation and TrainingBachelor of ArtsAccounting,, Ashford University, May 2019GPA: 3.56Bachelor of Liberal ArtsEnglish,,, Northern Illinois University,, DeKalb Illinois January 2005