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Title Customer Service Vice President
Target Location US-TN-Atoka
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Atoka, TN Street Address  PHONE NUMBER AVAILABLE EMAIL AVAILABLESummaryDedicated Aviation Professional Government Sales and Standards Security ClearanceManager/Leader/Motivator Contract Negotiations Finance/AccountingWork ExperienceEastern Airlines, LLC May 2023 - Apr 2024Vice President of Government Contracting Kansas City, MO (Remote)Managed government contracts for the Department of Defense, Indefinite Delivery, Indefinite Quantity within the Aviation Industry resulting in $500K -2 M+ monthly revenue.Collaborated with United States Transportation Command (USTRANSCOM) military and civilian officials on matters related to the modification of Department of Defense contracts upon solicitation process.Bid on daily available flights that resulted in a 20% increase in monthly sales.Communicated with customer's government contracting personnel to ensure service exceeded expectations while safely following FAR Rules.Monitored all flights in conjunction with operations to ensure accuracy regarding location, timing, and any unforeseen events ending with eventual monetary reconciliation.Communicated with aviation fuel companies for best price offers, and approved invoices and reconciliations for customers.Swift Air, LLC. dba iAero Airline Nov 2017 - May 2023Vice President of Government Contracting Greensboro, NCManaged Accounts Receivable Department for one (1) year while simultaneously obtaining contracts with the Department of Defense.Single-handedly obtained government contracts for the Civil Reserve Air Fleet for Domestic and International operations under the Part 121 bidding process.Communicated with government contracting personnel to ensure service exceeded expectations while safely following FAR Rules.Monitor all flights in conjunction with operations to ensure accuracy regarding location, timing, and any unforeseen events ending with eventual monetary reconciliation.Bid on daily domestic operations for troop movement, resulting in a $1 -2 M increase in monthly sales.Communicated with customer's government contracting personnel to ensure service exceeded expectations while safely following FAR Rules.Communicated with aviation fuel companies for best price offers, and approved invoices and reconciliations for customers.Eastern Air Lines Group, Inc Oct 2015 - Oct 2017Director of Charter AccountingManaged daily aspects of both the Accounting and Travel Departments which included accounts payable and receivable functions using QuickBooks supervising three full-time employees.Monitored all costs associated with crew travel (~150+) and the accuracy of expenses that needed proper approval.Forecasted monthly, quarterly, and annual revenue.Ensured weekly check runs and wires to vendors (aircraft fuel, parts, airport fees).Reported and paid all airline passenger taxes, as well as landing reports for all locations.Managed cash accounts, including the escrow account with Shelby Financial ensuring monies transferred properly.Resolved issues as well as approved computer purchases in collaboration with an off-site IT DepartmentMonitored and complied with customer contracts including reconciliations.Analyzed the P&L for any unusual trends in QuickBooks; solved duplicate invoice issues and overcharges.Air Transport International, Inc 2012  2014Manager of Government Contracts & Services Little Rock, ARCoordinated all aspects of customer service within the Sales & Services Department, which included initial price quotes for services through completion of services.Managed 10-12 direct reports in both foreign and domestic locations.Negotiated all contracts and managed vendor relationships within the Sales & Services Department while efficiently maintaining budgets.Maintained support labor for all out-base locations as needed per contract requirements.Rescheduled delayed military flights around base closures and FAR Part 117 compliance.Managed customer reliability program to address issues in a timely and systematic manner.Ensured vendor service agreements are consistent with service of work, quality of work and cost while maintaining excellent customer service and reliability.Coordinated with internal and external parties to determine operational needs and contract compliance.Forecasted monthly, quarterly, and annual operational budgets for the department, and monthly accruals.2003 - 2012 Manager, Sales & Services2001 - 2003 Sales Revenue Supervisor2000 - 2001 Sales Administrative Specialist1999 - 2000 Accounts Payable CoordinatorEducationBS, Business Administration, Political Science & Psychology, University of Arkansas, Little Rock 2006-2010Cyber Security Training annual requirements by the Department of DefenseMobilization Representative annual training requirements by the Department of DefenseDefense Information System for Security (DISS) Joint Verification System (JVS)Skills & ExpertiseTechnical: Proficient with all Microsoft Office Products (Word, Excel, PowerPoint)Government Systems (Proficient): WAWF, SAM, CPARS, GoPax, COINS, and DISSAccounting: (Familiar) QuickBooks, SAGE 100, and SAPProfessional: Adaptable, Creative, Resourceful, Thrive under High Pressure, Teamwork, and Problem-SolverSecret Security Clearance

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