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Click here or scroll down to respond to this candidateAlexCandidate's Name
Orlando, FloridaPHONE NUMBER AVAILABLEEMAIL AVAILABLESkills Strong problem solving and analytical skills. Active listener, positive attitude, and eagerness to learn new technologies and systems. Comprehensive knowledge of computer systems and experience troubleshooting hardware, software and networking terminology both wired and wireless. Exceptional verbal and written communication skills. Experience with SAP, Salesforce, Zendesk and knowledge of Microsoft Operating Systems & Office Suite products. Ability to work in a high-volume call center. Willingness to work flexible hours, including nights, weekends, and holidays, as needed. Ability to understand and empathize with customers concerns. Flexibility in handling a variety of customer interactions. Ability to work independently and collaborate effectively within a team environment.Experience TTEC - UnitedHealth Group Customer Service Representative(Call Center)November 2020 - Present, RemoteContact care providers (doctor's offices) to assist members with appointment scheduling or connections with internal specialists. Provides excellent customer service to both members and providers while assisting with primary care provider changes, eligibility, billing, payments, authorizations for treatment and explanation of benefits (EOBs). Received 50 to 75 inbound calls daily from members of health, dental, vision, pharmacy plans while maximizing use of community services, support programs, and resources available to health members. Met the performance goals established for the position in the areas of efficiency, call quality, provider satisfaction, first call resolution and attendance.TTEC/UHG - HealthCare Enrollment SpecialistAugust 2023 - December 2023, RemoteEnsuring that beneficiaries are accurately enrolled into members enrollment systems in a timely manner. Utilized advanced Excel functions to organize, categorize, and analyze members enrollment data. Process ID cards, update membership records, multi-transactions reports, verify enrollment status and addresses. Identified any abnormalities in the enrollment process data, researched and resolved enrollment system discrepancies. Developed and maintained interfaces between SAP and other systems, improving data accuracy and reducing manual data entry by 30%. Process 834 EDI enrollment files, backoffice operations HIX, membership terminations, and other forms of enrollment events. Ensured the accuracy and timeliness of processing Medicare enrollments and dis-enrollments in compliance within CMS regulations. Aimark Inc - AT&T Customer Service RepresentativeMarch 2020 - July 2020, OrlandoIdentify upsell opportunities and make recommendations to right fit customers with the latest technology, services and offers. Keep records of customer interactions, process customer accounts, and handle confidential customer information.Provided critical SAP system support for over 200 users, maintaining system availability. Redesigned inventory management process by integrating SAP leading to 20% increase in operational efficiency. Troubleshoot problems and empathize with customers to resolve issues or complaints in a timely manner. Assists customers with the purchase of company products, and services, features, accessories and bill payments. Troubleshoot and resolve product issues and concerns. Responsible for ordering, shipping, receiving, organizing, and merchandising inventory. Perform monthly inventory audits and reconcile discrepancies. TruGreen - Sale RepresentativeJan 2020 - Mar 2020, OrlandoRecommend and sell products and service information to new and existing customers, resulting in growth of our customer base. Diagnose and correct customer problems through service calls and other communications. Develops, maintains, and cultivates effective customer relationships. Under Armour - Sale AssociateSeptember 2017 - March 2018, OrlandoPerform register sales transactions quickly and accurately. Unpack, and prepare merchandise to the sales floor. Promote store promotions. Abercrombie & Fitch - Stock Associate/Brand RepFebruary 16, 2016 - August 19, 2019, OrlandoReceive, unpack, and prepare merchandise to the sales floor. Replenish merchandise back on the sales floor. Engage with customers to promote store promotions.Education Jones High School - High School DiplomaAugust 2012 - May 2016, Orlando |
