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Click here or scroll down to respond to this candidateRochester, NY, PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLECandidate's Name
To work in a high standards environment that provides quality service, and utilize my extensive experience of healthcare clinical operation and management as well as my passion to help advance the business forward.SUMMARY OF QUALIFICATIONSOver 15 years of experience in the healthcare system and clinical healthcare operationsLeadership management in healthcare. Knowledgeable in the streamlining processes for better patient experience and cost reduction.Determine budgets, order and receive supplies, administer payroll and benefits, and distribute regular communication.Strategic partner to senior management to maintain a business plan that ensures performance, and solving problems.Maintained quality control of procedures and equipment, and trained new employees.Strong knowledge of clinical and lab environment, safety procedures.Direct, coordinate and administer medical and non-medical resources, facilities and services.Exhibited strong presentations and workshop skills relaying problem solving information to medical professionals.Manage strategic staffing plans, compensation, benefits, training and development, budget, and labor relations.Develop new services and implement changes to ensure patient satisfaction.EDUCATIONMBA in Healthcare Leadership State University of New York at Empire State 2021B.S. in Health and Science State University of New York at Empire State 2017Emergency Medical Technician (EMT) Finger Lakes Community College, New York, USA 2001Medical Laboratory Technology Rosemont College, Montreal, Canada 1996PROFESSIONAL EXPERIENCEMed Tech Operation SpecialistUniversity of Rochester, Chemistry Core Lab, Rochester NY July 2023 2024Orchestrated a team of 6 Lab Technicians across the lab and ensured lab results, documentation, and calibration of lab Analyzers are done in accordance to Quality Control procedures.Manage, Maintain and Set Roche Analyzers on a daily basis including Load and unloading reagents.Running Quality Control procedures, calibrating Analyzers.Ensure that all results are reviewed and approved to run patient samples.Ensure and watch out for critical results that need immediate attention by utilizing soft and Data Management programsPerform other lab duties and ensure quality controls are followed.Clinical Operations ManagerUniversity of Rochester, department of Dermatology, Rochester NY Feb 2005 Aug 2018Manage and advise clinical teams for the dermatology department.Manage and responsible for laboratory budget and to ensure efficiency and business performance while keeping cost low.Monitor the business efficiency and closely work with department heads and produce bi-weekly reports to communicate and ensure revenue and performance are met within the designated budget.Initiate schedule system changes for a smoother workflow, reduction in patient waiting time by 50%, increase patients satisfaction and decrease cost by 10% of reducing overtime.Work closely with HR and TA to recruit the right talent, retention plan, and performance appraisals.Responsible medical laboratories to purchase, test, and verify product quality specific to mapping and processing frozen tissue.Evaluate medical equipment and stay up to date with recent clinical practice trends and understanding of competing products.Responsible for quality control and quality assurance of medical procedures utilizing medical equipment and enforcing policies.Prepare professional workshops to teach and train medical staff on new procedures and new equipment.Providing clinical leadership and managing service delivery.Manage quality assurance and ensure that the lab meets NY State inspection standards and meets CAP checklist.Ensuring compliance with health, social care or state regulatory bodies as required.Setting standards for the delivery of health screening and health assessments to members of the general public.Understanding of clinical health and safety procedures.Excellent organizational, communication, and interpersonal skills.Ability to work independently as well as within a matrix team environment.Excellent people management skills, including being able to mentor and develop team members.Histo-Technician (HT)Muhlbauer Dermatology Labs, Rochester NY Jan 2002 Jan 2005Performs grossing, embedding, cutting, staining, cover-slip, and labeling H and E slides daily.Prepares special stain solutions and performs it on various tissues.Maintains quality control of procedures and equipment.Responsible for opening the lab based on rotation responsibility to ensure all equipment is ready for all lab technicians activities.Fulfill duties as a Lab Manager in maintaining lab inventory to ensure equipment and products availability for next work day.Implements new techniques and procedures, improving quality of work, and maintaining a positive attitude.Manage and mentor new employees.CERTIFICATIONSMTQA trainer, qualified by the ACMS training program.Board member of ASMH since 2013.ASCP lab management certified.Languages: Fluent in English, French, and ArabicCitizenships: CANADA, USA, LEBANONReferences available upon request |
