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Click here or scroll down to respond to this candidateCandidate's Name
ProfileSkilled and dynamic Healthcare Manager with excellent leadership and management abilities. Oversees all aspects of daily department operations and projects, and committed to positive and motivational leadership.Employment HistoryPatient Access Manager, Fred Hutchinson Cancer Center, Seattle WAApril 2012 August 2023Managed teams that facilitated access to new patient appointment scheduling, registration and medical record collection in highly specialized Oncology Clinics.Managed department operations, including escalated patient concerns.Hired, onboarded, trained, and managed employees. Worked with HR as needed on disciplinary issues.Implemented new organization initiatives pertinent to New Patient Intake Department.Created standard work for teams and ensured compliance.Monitored work productivity and referral work queues.Managed projects within department, across departments and institutions.Implemented Daily Management System and projects using Continuous Process Improvement methodology.Collaborated with UWMC partner on project to save 40 staff hours per week Won Solid Tumor Transitional Research (Non-Scientific) Award for project.Monitored and managed department budget and staffing levels.Delivered annual performance evaluations to direct reports.Support Staff Supervisor, Fred Hutchinson Cancer Center, Seattle WAMarch 2004 April 2012Recruited, onboarded and trained new staff.Managed staff performance, including feedback and annual evaluations.Developed staff training program.Oversaw the daily work of the support staff, ensured daily staff coverage and prioritized work for staff as needed.Handled escalations from staff (patients, providers).Developed staff policies and procedures.Provided coverage for support staff.EducationAssociate of Science, Highline College, Des Moines, WAEarned Paralegal CertificationAssociate of Arts, Olympic Community College, Bremerton, WAGeneral StudiesPrevious Experience, Seattle, WALitigation paralegal: Skills and duties include initial client contact, preparing and answering interrogatories and other pleadings, preparing professional correspondence, reviewing, and summarizing medical records, witness interviews, trial preparation and coordination of witnesses.References available upon request.DetailsPHONE NUMBER AVAILABLEEMAIL AVAILABLESkillsMS Office ProficientLeadership SkillsExcellent Work EthicTeamwork SkillsInterpersonal CommunicationSkillsPatient Registration & SchedulingProblem Solving SkillsHIPAA ComplianceCustomer ServiceProject Management |
