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Customer Service Agent Resume Elkmont, A...
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Title Customer Service Agent
Target Location US-AL-Elkmont
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
ABERDEEN PROVING GROUND, MD Street Address  PHONE NUMBER AVAILABLE EMAIL AVAILABLE


PROFESSIONAL        Astute Associate experienced at working with diverse groups of
SUMMARY
                    individuals in fast-paced environments.

SKILLS                  Assisting customers                Computer-savvy
                        Managing schedules                 Safety-conscious
                        Shipment coordination              Valid Maryland driver's license
                        Forecasting                        Proficient in MS Office
                        Cost control and tracking

WORK HISTORY        FEBRUARY 2019-NOVEMBER 2019
                    Transportation Specialist | Amazon | North East, MD
                        Member of the Transportation and Operations management
                        team at Amazon in North East Maryland
                        Confirmed Inbound and out bound deliveries
                        Verified license plate and trailer numbers before admitting trucks
                        into the yard for security and safety purposes
                        Trouble shooting any appointment or storage of trailer issues
                        I maintained working relationships with other transportation
                        agencies to assure timely deliveries and maintain the Yard by
                        requesting trailer delivery or removal based on need
                        Provided daily yard audits and provided reports needed to
                        maintain metrics used to make future need and progress reports
                        Drove a hostler truck to reposition and dock 53 ft. trailers and
                        pups onto dock doors and in parking slips

                    NOVEMBER 2017-FEBRUARY 2018
                    Pick Associate | Amazon | North East, MD
                        Assembled orders and packed items for shipment, conveying
                        orders to shipping personnel
                        Operated warehouse equipment and reported instances of
                        safety code violations to management to reduce risk of
                        accidents
                        Completed daily cycle counts and quarterly inventories and
                        resolved variances to maintain data accuracy
                        Checked inventory and selected products from specific
                        locations based upon customer orders and availability
                        Used appropriately sized boxes to pack products with care,
                minimizing shifting and damage during transport
                Noted unsafe components inside packages and discussed
                concerns with supervisors
                Pre-assembled containers to be easily selected by packing
                associates
                Labeled boxes, crates and containers with accurate order
                information, destinations and codes to minimize shipping errors
                Added packed boxes to conveyor belts for movement to
                shipping stations

            JANUARY 2011-NOVEMBER 2017
            Office Manager | Reistertown Tax And Accounting Services |
            Reistertown , MD
                Liaised with clients and addressed inquiries, appointment
                requests and billing questions
                Established efficient workflow processes, monitored daily
                productivity and implemented modifications to improve overall
                effectiveness of personnel and activities
                Compared vendor prices to ensure optimal savings
                Provided complete meeting support, including materials
                preparation and notes
                Produced high-quality documents, spreadsheets and
                presentations for internal and customer-facing needs using
                QuickBooks, Excel, and Word
                Oversaw appointment scheduling and itinerary coordination for
                both clients and personnel
                Oversaw office inventory activities, including ordering and
                requisitions, stocking and shipment receiving
                Optimized organizational systems for payment collections and
                recordkeeping
                Handled all incoming business and client requests for information
                Delivered clerical support by efficiently handling wide range of
                routine and special requirements
                Received, screened and routed incoming calls
                Provided proper scheduling of Clients, ensuring timely and
                effective allocation of resources and calendars
                Designed marketing brochures and wrote website copy
                Maintained office supplies inventory by checking stock and
                ordering new supplies as needed

EDUCATION   DECEMBER 2007
            Bachelor of Arts: English Literature
University of Baltimore, Baltimore, MD

Some College (No Degree):
Harford Community College, Bel Air, MD

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