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Click here or scroll down to respond to this candidateCandidate's Name
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PHONE NUMBER AVAILABLE, EMAIL AVAILABLEPROFILESelf-motivated Technical Support Representative with 20 years of experience in delivering IT support in various operating systems, certified repair technician for hardware and software, and IT Engineer Analyst. Demonstrate high capability in ability to learn new systems and adapt with changing corporate environments. Fluent in Windows XP, Vista, Windows 7, 8.1, 10, 11 Exchange and Outlook. Windows servers support. Highly successful in developing and maintaining high customer service, customer relations and mentoring junior team-mates.PROFESSIONAL EXPERIENCEJLL /OVATIONS12/11/2023 to 10/23/24Use Service now ticketing system.Image PC and assign to clients.Use Bomgar for remote troubleshooting takeover.Windows 10/11 and Mac support for Images and trouble shooting.SharepointOffice 365Adobe suiteBoxHardware breakfix for Dell and HP, MACsMICROSOFT / DXC 09/2017-04/14/2023- Support the Techlinks at Microsoft. Troubleshooting and supporting both Hardware and Software.- Support Windows 7, 10, 11 pro and enterprise in both installing, supporting and troubleshooting all issues with that customers need assistance with.- Familiarity in use of both snow and agent 360 trouble shooting and tracking ticketing tool- Support all VPN that Microsoft needs to insure that all devices maintain secure access remotely.Use of Powershell to troubleshoot and identify problem s and execute programs.- Full support of all Microsoft Office suites with both trouble shooting and installation.- Full support and partial support of all software, both Microsoft and non Microsoft- Support all Macs Oss .- Provide Remote Desktop assistance- Support all Microsoft (SAW Secure Access Workstations)- Provide some Group Policy support- Assist with Domain or Azure joining PC to the Microsoft Network.- Support both Android and Iphone with email and Microsoft applications- Imaging PC over network and via USB installs- Support both Andriod and IOS PHONES- Support imaging of new p Onsite c and setting up of new images.- Support and troubleshoot Bitlocker encryptionBanctec / Qualxserv /F2 Onsite WWTS Seattle, WA, WA 5/2008-08/2017Certified Onsite Repair Technician Dell, Lenovo, Lemark, HP,- Fix Hardware issues on both Desktops and Laptops for all Dell Home and Business models. Lenovo Business, Lexmark and Dell printers.- Deal with minor software and driver issues, and imaging.Technical Estate Services LLC Tukwila, WA 7/2007-PresentSoftware/Hardware Analyst- Provide Repair Service for Small Business and home user.- Providing Software fixes and solution.- Installing Home wireless connections and securing them and providing documentation.Mark Anderson Consulting Kirkland, WA 8/2007Contractor IT Support Engineer/Analyst- Set up WAN connectivity from their Kirkland office to Washington DC office.- Installed Firebox Firewall, LYNCSYS Wireless router and NETGEAR Network Switch providing all documentation for easy configuration of these devices.- Provide flash USB key for easy connection to wireless.- Set up and provided documentation for their Windows VPN solution.- Provided documentation for wireless security connectivity instructions for new clients.- Set up Dell File server and connected all local PC and Printers to the Network.- Set up and document backup procedures for Veritas server backups.- Added Dell PC's and Dell Laptops to Domain and provided security through active directory.- Provided backup solution and recovery for all Dell PC's and imaging on current PC's.- Provided support 24x7 until project was complete.- Supported Win2003 server, XP and Vista Pro, on.Wimmer Solutions\ Watermark Estate services LLC Seattle, WA /2004-1/2007IT Support Engineer/Analyst- Responsible for all Desktop support for both laptops and desktops on Windows 2000 and XP, both hardware and software. Support Windows 2000 servers- Provide remote desktop services when clients were having problems remotely.- Supported Office 2000 and 2003 including setting up accounts and permissions through Active directory.- Set up and Support Outlook accounts.- Responsible for coordinating all service calls to dell for warranty repairs.- Created all Ghost images for all models of Dell Laptops and Desktops.- Built and created a Ghost server for central location of all images and created boot disks to attach to it from any location.- Supported Server changes both on site and through Remote Desktop.- Tested and deployed and supported Office 2003.- Responsible for Providing connectivity to T1.Starbucks Coffee\ Company Trillium Consulting 12/2001-6/2003Senior Support Analyst- Provided Desktop support for all users supporting both Win98 and XP.- Provided Remote desktop support for Clients not at Corporate Headquarters.- Provided first level on Network problems concerning connectivity issues.- Dell certified to fix Dell desktop and \laptops and coordinated with Dell for part replacements.Lead IT Tech project manager for converting all Desktops and Laptops from Win98, Win2000 to XP using Ghost.- Responsible for keeping control of Ghost backups and Altiris Personality capture software for easy transition into new operating system.- Responsible for running daily backing up Compaq server using Veritas backup system for all images and personal data stored there.- Successfully converted all of Seattle's Best Coffee company PC's and Desktop to Starbucks Desktop and Laptops using Ghost and personality capture software.REI Kent, WA 05/1997-10/2000-Senior Support Analyst- Provided Desktop support for all users supporting both Win98 and Win2000.- Installed PC, Terminals and Cash registers in stores.- First Level Networking support.- Operations Lead for Swing shift.Education & Training- AAS in Computer Programming 1985, Highline Community College, Des Moines, WA- 2272 Implementing and Supporting Windows XP Professional- Certified Dell HardwareTechnician, Lenovo Certified Technician, HP Certified Technician Lexmark Printer Technician |
