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Click here or scroll down to respond to this candidateNAJIAHGRIFFINJacksonville, FLPHONE NUMBER AVAILABLEEMAIL AVAILABLELINKEDIN LINK AVAILABLEOBJECTIVEProfessional Customer Service Representative, available for all open positions, with a proven record of handling all products and transactions in a fast and friendly manner. Seeking a challenging yet rewarding role where I can use my 5+ years of experience providing fast, accurate, and empathetic support to a wide range of customers. Detailed-oriented support professional looking to use my interpersonal and problem-solving skills to deliver swift resolutions. Knowledgeable with vast company software specializing in quality speed and process optimization. A courteous and self-motivated associated with a strong background in conflict resolution & fast paced environment. Results-oriented with an exemplary passion for developing relationships, cultivating partnerships and growing business. EXPERIENCEEvernorth Health Service HRA SchedulerJune 2023 October 2024 Full-TimeHealth insurance related company, providing and assisting patients with verifying insurance eligibility, scheduling appointments, and organizing Nurse Practitioners calendars for the month. Utilizing the salesforce, Webex Microsoft excel, insurance portals and other resources to optimize their electronic systems. When systems are down, responsible for end-user hardware and software installation, as well as troubleshooting and maintenance. Regularly, health checks and software updates to keep track of patient appointments, follow-ups and keep client retention by ensuring patients personal information is electronically secured. Bank of America Retirement Plans Services Representative November 2021 April 2022 ContractRole and duties to process routine standard transactions for our retired clients according to established procedures. Assisted with VMware installations for WFH set-up and responsible for coordination with other service teams for incident resolution. Request provisioning while completing daily responsibilities that covers managing and storing data using desktop, software, databases, networks, and servers, for more operations functional areas such as: Data, report generation, opening/closing accounts, and payment processing. Agero INC Call Center Roadside Assistance Dispatcher August 2021 October 2021 Full-TimeEnsures that everything runs smoothly by coordinating with customers, providing precise logistics for service providers to follow along their routes, and retrieving delivery times. Handled high volume inbound and outbound calls while delivering exceptional customer service to every customer by leveraging extensive knowledge of products and services. Investigated and resolved customer inquiries and complaints quickly. Monitored the route and status of field units to coordinate and prioritize their schedule. Walgreens CVS Health Seasonal Customer Service Associate May 2021 - July 2021Processed and received payments while issuing receipts. Helped customers locate items and join available reward programs. Replenished Sales and floor merchandise and organize shelves, racks, and bins for optimal appearance. Retail services including ringing up sales, bagging items, requesting price checks, honoring coupons, collecting payments and giving appropriate change. Medical Monetary Benefits Resource Center Intake Specialist May 2020 - January 2021 1099 ContractPart-time and on-call Intake Specialist, survey prospective clients and empathize with them on the details of their cases. Responsible for end user hardware/software procurement, inventory, and allocation management. Using Microsoft Windows, Outlook, and general computer skills. Responsible for detailed documentation and managing new clients onboarding data entry. Solving basic issues like password resets, printer configurations and basic troubleshooting. Helped attorney to book and manage appointments, organize, and file paperwork, conducting various tasks around the office such as managing spreadsheets, sending/follow-up emails, faxing and copying also transcribing notes to make sure all processes run smoothly. The Green Law Firm Paralegal InternJune 2019 July 2019 Career SourcePerformed common duties such as preparing Attorney and reports for hearings and court dates. Answer and direct inbound calls, sort, and scan suspicious emails. Using Windows 10 to update groups and manage certain workstation GPOs, complete job duties given, respond to and address maintenance alerts. Proven record of accomplishment in conducting extensive legal research while drafting complex legal documents. Also provide desk side support to fellow colleagues when needed, experience of supporting VPN and remote connection tools, in relation to Broadband technologies.EDUCATION AND CERTIFICATIONSCalifornia Institute of Arts and TechnologyComputer Information Systems (In Progress)October 2023 December 2024Duval Virtual Instructional ProgramHighschool DiplomaAugust 2019 May 20211. Microsoft 365 Fundamentals MS 9002. CompTIA Network+3. CompTIA Security+4. CompTIA ITF+5. CompTIA A+SKILLS Conflict Resolution Strong Work Ethic Time Proficiency Microsoft Suite 365 5+ Years in customerservice Exceptional InterpersonalSkills Salesforce Aptitude for buildingrelationships Operating Systems (OS) Analytics Adaptability (30+ Words a minute) Troubleshooting Communication Skills Fully Vaccinated Critical Thinking Ability Negotiation Ability to successfully passbackground & drugscreening |
