Candidate Information Name Available: Register for Free Title Customer Service Software Development Target Location US-WA-Edmonds Email Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Candidate's Name
+Street Address  https://LINKEDIN LINK AVAILABLEObjective:A motivated and customer-centric professional with a strong background in retail operations, customer service, and team leadership, looking to transition into a product management role. Proven ability to collaborate with cross-functional teams to enhance operational efficiency, optimize inventory management, and improve customer satisfaction. Experienced in training and mentoring teams, problem-solving, and using data-driven insights to support business objectives. Ready to leverage my leadership, communication, and organizational skills to drive successful product outcomes and contribute to a dynamic product team.Skills:Agile Software Development:User Story Development:Software Requirements & Use Case Development:Lean Software Development:Scrum (Software Development):Software Development Process:Software Metrics & Software Project Management:Agile Management:Program Evaluation and Review Technique (PERT):Additional Skills:Customer Experience ManagementTime ManagementTeam Leadership & TrainingCross-functional collaborationProblem Solving & Conflict ResolutionOperational EfficiencyAdaptability & Time ManagementInventory & Loss Prevention ManagementMicrosoft Office Suite (Excel, PowerPoint, Outlook, Microsoft Word, Spreadsheet)Professional Experience:Retail Specialist / Customer ServiceBoeing Mukilteo, WASeptember 2023  PresentDelivered exceptional customer service, improving satisfaction and fostering customer loyalty.Collaborated with cross-functional teams to enhance sales performance and optimize inventory management, contributing to business intelligence efforts.Trained and onboard new staff, improving team efficiency and operational excellence.Developed problem-solving skills to resolve customer issues and ensure seamless store operations.Customer Service SpecialistWalmart Everett, WAMarch 2020  October 2023Managed high-volume transactions with accuracy, ensuring compliance with store policies and exceptional customer experiences.Utilized conflict resolution skills to address customer issues, reducing complaint rates.Contributed to loss prevention efforts by enforcing security protocols and ensuring policy adherence.Volunteer Computer Assistant / English LecturerUnited Nations High Commissioner for Refugees (UNHCR) Colombo, Sri LankaJanuary 2016  January 2019Taught basic English and math to refugees, applying organizational skills to develop lesson plans and monitor student progress.Adapted teaching methods to meet individual student needs, demonstrating flexibility and problem-solving in a diverse environment.Education and Certification:Bachelor of Science in Information Technology (Project Management Specialization)Central Washington University Expected Graduation: April 2026Software Product Management SpecializationUniversity of Alberta Completion August 2024LANGUAGESEnglish:Full Professional