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Professional SummaryProactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. I am seeking a customer service role where I can utilize my education and experience to add value to your organization.Work ExperienceAmazon Warehouse August 2021 - PresentLearning Ambassador Specialist Jacksonville, FloridaCoordinates new hire onboarding tasks and requirementsActively seek ongoing skill development (cross train associates)Maintain a positive attitude and presence on the floor at all timesResearch and track effectiveness of training programs of standard work for seasonal and permanent associatesCompletes all follow-up work from original inquiry or problems at handMcDonalds June 2018-July 2021Shift Manager Newburgh, New YorkEnsures great quality, customer service and cleanliness to customersMeets departments production and quality standards dailyDetermine resolution for any customer issues to satisfy customer needs and wantsDisplays effective communication with all team members and co workers while performing daily functionsConnect with customers to ensure they have a positive experienceSouth Middle School July 2017 - September 2017Office Assistant Newburgh, New YorkAnswer telephone inquiries with a customer-friendly toneOrganizing and filing paperworkClean and prepare classroomsPerform follow up activities dailyUse excellent verbal and written communication in every encounterCheck and respond to emails regarding multiple inquiries and schedule meetings |