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PHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFESSIONAL OBJECTIVE: Dynamic and results-oriented professional with experience in the customer service industry. Seeking to leverage my expertise in being a phlebotomist, with customer care and services to contribute to the growth and success while pursuing opportunities for personal and professional development.EXPERIENCELaboratory Technician/PhlebotomistTrinity Health, Ann Arbor, Mi 02/23-09/24Obtain various venous and capillary blood specimens needed for laboratory test.Responsible for order entry of test orders, specimen processing for transportation and distribution.Prepare tissues for microscopic examination and prepare samples or specimens for testing.Follow infection control polices and ensure they dont take more blood than is necessary.Label vials with patient information and data collection.Collect blood samples from 40 to 60 patients per day in a medium size clinic setting.Operates and monitors centrifuge.Blood Collection Specialist 08/22-01/23The American Red Cross, Novi, MISafely and hygienically draw blood samples from patients or donors.Explain blood draw procedures to patients, ensuring they are comfortable and informed.Identify the best vein to use for the blood draw, considering patient comfort and quality of the sample.Adhere to strict hygiene and infection control standards to prevent contamination of samples and transmission of infections.Accurately label blood samples and enter patient information into databases, ensuring no mix-ups or errors in testing.Maintain phlebotomy equipment and work area, ensuring everything is clean and functional.Properly store and transport samples to the laboratory for testing, following specific protocols.Monitor patients for adverse reactions during and after the blood draw.Follow hospital policies, as well as state and federal health regulations regarding patient privacy (HIPAA) and bloodborne pathogens.Optometric Assistant 07/21-08/22Henry Ford Optimeyes, Farmington Hills, MIPerform basic vision tests or screenings, such as measuring visual acuity, color vision, and field of vision.Help the optometrist during examinations by preparing the examination room, explaining procedures to patients, and handling instruments and equipment.Provide patients with instructions on the proper care and usage of contact lenses.Assist patients in selecting frames for glasses and provide information on lens options and features.Schedule and confirm appointments for patients, managing the optometrists calendar to optimize patient flow.Greet patients upon arrival, ensure all necessary paperwork is completed, and maintain a comfortable and welcoming environment.Update and maintain patient records with accuracy, including personal information, medical histories, and current prescriptions.Assist patients with insurance claims, verify benefits, and handle billing and payment processing.Front Desk ReceptionistSVS Vision, Trenton, MI 04/21-07/21Welcome customers to the store with a friendly and professional demeanor. Answer any initial questions and guide them through the check-in process.Manage the scheduling of appointments, including booking, rescheduling, and canceling appointments as needed, either over the phone or in person.Assist patients with the check-in process, verify their personal and insurance information, and handle check-out procedures, including collecting payments and scheduling follow-up appointments.Efficiently handle incoming calls, provide information about services and products, address customer inquiries, and route calls to the appropriate staff member when necessary.Perform administrative tasks such as filing, maintaining patient records, processing paperwork, and ensuring the front desk area is always organized and presentable.Verify and update insurance information, understand coverage and benefits, and explain them to customers. Process insurance claims and follow up as necessary.Gain a solid understanding of the products and services offered by SVS Vision, such as eyeglasses, contact lenses, and eye exams, to effectively communicate and recommend them to customers.Collect customer feedback on their experience and relay it to the management to improve service quality.EXPERIENCED SKILLSCertified Phlebotomist (Course Completed 02/24)Operated Optical Coherence TomographyOperated Optical Slit LampProficient utilizing a Refractor and Auto Refractor instrument.Proficient utilizing Microsoft Office Suite