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Dynamic Travel Manager with over 5 years of experience in travel operations. Skilled at optimizingprocesses and committed to high-touch customer service. Proficient in partnering with travel suppliers to enhance operational excellence and traveler satisfaction. Comprehensive understanding of travel operations, technologies, and industry systems.AgilityCustomer ServiceLeadershipTravel ManagementResilienceEmotional IntelligencePHONE NUMBER AVAILABLE  EMAIL AVAILABLE  LINKEDIN LINK AVAILABLE  Tacoma, WA Curiosity and Continuous LearningSelf-MotivationFlexibility and AdaptabilityOptima Deluxe Travel Management Lloret de Mar, Spain Travel Coordinator / Travel Manager (Remote)Leveraged customer service skills and communication to resolve travel-related issues, expand provider network across 20 countries, and increase revenue by 30%. Managed high-profile clients, created bespoke itineraries and unique corporate experiences ensuring seamless operations. 03/2023 - 03/2024DJOCA TRAVEL Kyiv, UkraineTravel Coordinator / Travel Manager (Hybrid)Coordinated diverse travel requests from agents, using attention to detail to handle complex itineraries. Developed custom tourist packages and planned business trips, including MICE services, with well-organized planning. Leveraged communication skills for swift issue resolution and customer satisfaction. 09/2019 - 03/2023TPG - Travel Professional Group Kyiv, UkraineReservations Manager (On-site)Provided travel services with a focus on Italy and France, including crafting packages, promotional offers, and personalized consulting. Partnered with local providers to ensure smooth experiences and utilized interpersonal skills to resolve customer issues and decrease client disputes. 09/2018 - 08/2019Ukraine International Airlines Kyiv, UkraineAirline Customer Service Agent (On-site)Managed airline ticketing, refunds, and exchanges via Amadeus GUI while delivering customer service through alls and emails. Handled booking modifications, upgrades, and special requests per airline protocols. Collaborated cross-departmentally to coordinate passenger assistance and provided accurate flight information. 05/2018 - 09/2018Impressa Hotel Kyiv, UkraineFront Desk Receptionist (On-site)Greeted and checked in guests, managed reservations and processed payments accurately. Collaborated with hotel departments to fulfill guest services and special requests seamlessly. 08/2016 - 10/2016SKILLSPROFESSIONAL SUMMARYPROFESSIONAL EXPERIENCEMARIIA VORONOVABachelor of Law - Sumy National Agrarian University (Sumy, Ukraine) Studied constitutional law, civil law, criminal law, and international law. Developed skills in legal research, writing. Won a student contest for academic excellence.EDUCATIONTECHNICAL SKILLSMicrosoft Package: Excel, Outlook, PowerPoint, Word, Teams Google Workspace: Google Calendar, Google Meet, Google Sheets, Gmail, Google Forms, Google Drive Other: general knowledge of GDS systems, global bed banks and booking systems, CRM systems, Accounting software, Canva, ZoomLanguages spoken: Ukrainian (native), English, Polish and russian (working proficiency), Spanish and French(elementary proficiency).Master of Tourism - Interregional Academy of Personnel Management (Kyiv, Ukraine) Acquired expertise in tourism business management, hospitality management, and sustainable tourism practices. Gained in-depth knowledge of legal and insurance issues within the tourism industry. Led a comprehensive student project focused on developing and promoting local tourism.