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Click here or scroll down to respond to this candidateCandidate's Name
Street Address -19 76th Street 2nd Fl,Elmhurst, NY Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLENETWORK & SYSTEMS ADMINISTRATION IT HELP DESK OPERATIONS TRAINING SUPPORTIT Professional with an active Secret Security Clearance and proven experience interacting and collaborating with multiple levels of management and diverse technical teams. Possess a comprehensive background in systems and network administration, IT support, and help desk support derived from operating in fast-paced, demanding environment focusing on different sectors of technology. Skilled in the installation and maintenance procedures, troubleshooting communications equipment, and maintaining maximum operational time and systems support. Career supported by the successful completion of various military and professional development courses.Team LeadershipInformation SecurityProgram ManagementRisk AssessmentProcess ImprovementInstallation & ConfigurationCustomer ServiceTelecommunicationsSoftware DocumentationTECHNICAL SKILLSMicrosoft Office Suite (Word, Outlook, Excel, PowerPoint, Vizio) Microsoft Windows Server Active Directory Group Policy Microsoft Exchange Server Microsoft SharePointVMWare ESXi v.5 VMWare VSphere Client, Standalone Server & Workstation 15Cisco Systems Routers & Switches (Basic Programming)PROFESSIONAL EXPERIENCEUnited States Army Reserve Fort Dix, NJ June 2005 July 2024Network & Systems Administration & ManagementServed as a Training Network and Systems Administrator for the Atlantic Division, 84th Training Command and performed office administration tasks, personal accountability, and trainingMonitor daily the status of training network operations through SolarWinds, ensured the Army Reserve network was available to all system users, and resolved data communication problemsWiped all corrupted workstations within the unit in accordance with security standardsUtilized Exchange PowerShell feature to create new multiple user accounts and mailboxesRestructured, improved, and managed units printer server by consolidating and standardizing all printers used on the work, improving functionalityDocumented and recorded equipment received and installed, new software, and all changes to computer configurationsCoordinated installation and installed telecommunications and VoIP lines; inspected and maintained wires and cablesHelpdesk & Troubleshooting SupportManaged tier 1-3 helpdesks for personnel training within the Continental United StatesWrote, designed, and produced a trouble ticket system for users experiencing system difficulties via a unit intranet site utilizing Microsoft SharePointAttached diagnostic equipment to network ports to determine if lines met specifications and functionality requirementsInterpreted information technological reference guides to identify causes to different problemsEntered commands via CLI to troubleshoot network connectivity, including Ping [IP address and hostname]Training & DevelopmentConducted communications training exercises using Microsoft Windows Servers in a virtual environmentTrained and managed four personnel to maintain the units training servers, improving productivityUtilized VMWare ESXi v5 to host a closed virtual training network; installed and maintained VMWare software for training exercises throughout the United StatesExplained user procedures necessary to transmit data within the Army networkManaged a five-person network team while conducting pre- and post-deployment training exercises to units returning home from and deploying to Kuwait and AfghanistanTrained staff and users on the utilization of VMWare VSphere clients for virtual managementCandidate's Name PG. 2Velocity Technology Solutions Brooklyn, NY Dec 2013 Mar 2016Service Desk Support Analyst (Tier 1)Provided front-end support for Brookdale Hospital and Medical Center; gathered customer information regarding IT issues, analyzed information, and provided resolutionsRemoted into user-based workstations to assist with login credentials for Brookdale Systems and medical applications, including EPICHelped install Citrix Receiver to user-based workstations, ensuring all doctors and nurses had access to EPICMapped networked printers to workstations and installed drivers for personal printersConducted troubleshooting for printing errors from windows-based applications and EPIC/network-based printed; sent issues to appropriate personnel and escalated to Tier 2 as neededInstalled necessary hospital applications, including HIS-Keane, Keane Clinicals, and Keane Optimum to users requiring accessTrained users to access Hospital Mandatory Training through Healthstream.com to maintain compliance with New York State Hospital Practice LawsUtilized Microsoft Windows Server 2008 Active Directory users and computers to assist in adding computers, unlocking user accounts, and resetting passwordsADDITIONAL EXPERIENCEField Wireman United States Marine Corps, Camp Lejeune, NCEDUCATIONComputer Information Systems Undergraduate Coursework In Progress California Institute of Applied Technology |
