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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Tuckahoe, NYCustomer Relationship Management Sales Growth Strategies Team LeadershipDynamic and results-driven professional with over 25 years of experience in customer service, sales, and management across diverse industries including financial, commercial, hospitality and retail sectors. Proven track record in maximizing revenue through strategic sales development, strong customer relationship management, and effective team leadership. Known for an approachable, knowledgeable, and adaptable demeanor, with a focus on continuous improvement and excellence in both sales and service delivery. Adept at leveraging a diverse skill set to create value, foster growth, and achieve outstanding results in challenging and competitive markets.Enhancing operational efficiency and delivering impactful customer experiencesNegotiating sponsorship deals and organizing impactful events to achieve organizational goalsFostering partnerships and building strong relationships at all levels of managementDeveloping and implementing innovative solutions to drive sales performance and brand awarenessLeading and training high-performing teams across various business-to-business and customer-facing rolesAREAS OF EXPERTISECustomer Relationship Management Revenue Maximization Sales Strategy Development Market Analysis Sponsorship Retention Stakeholder Engagement Team Training & Development Lead Generation Negotiation Skills Compliance Management Health & Safety Regulations Inventory Management Financial Reporting Client Needs Assessment Strategic Partnerships B2B Networking Performance Monitoring CRM Software Sales Pipeline Management Solution Selling Contract Negotiation Forecasting & AnalyticsEXPERIENCERESIDENTIAL MANAGERSouth Street - Ravenscourt, London, UK October 2014 - July 2019Consistently sought ways to enhance the customer journey, from initial inquiry to check-out.Led the initial setup and administration of a new site, implementing efficient systems and processes.Developed and executed a strategic tenancy plan, maximizing revenue.Implemented and conducted ongoing training programs for staff, fostering a culture of continuous learning.COMMERCIAL SALES MANAGERAFC Telford United - Shropshire, England April 2010 - July 2014Developed and negotiated diverse sponsorship packages, ensuring maximum brand exposure for sponsors.Organized various events, generating additional revenue. Achieved 100% of 300-guest target.Maintained strong relationships with approximately 70 local businesses throughout the season, providing exceptional customer service to secure repeat business and promote upcoming events.Optimized operational efficiency and productivity of all catering and bar venues around the ground.Collaborated with suppliers to secure cost-effective stock and sponsorship deals.Trained and managed a team of 20 staff in sales, health and safety, stock control, and cash handling, fostering a high-performance culture through effective leadership.Maximized income streams within the commercial section of the organization, retaining 80% of sponsorships and increasing new business by 30%.Achieved 100% sales for executive boxes and increased corporate match day sales by 30%, hosting up to 300 customers in the hospitality section on match days.Improved financial stability by increasing board advertising from 65% to 95% and enhancing collection of aged debt, ensuring financial stability for the club.Promoted from Catering Manager to Sales Manager in May 2011.CUSTOMER SERVICE ADVISORUnite Students Accommodation - Coventry, UK May 2008 - February 2010Managed 1,000+ residents across three sites, implementing and managing efficient procedures.MORTGAGE BROKERSelf-Employed - Tamworth, UK June 2007 - February 2008Led a team of three, providing comprehensive advice on mortgages and related insurance productsManaged sales pipeline from lead generation to contract exchange, conducting daily team meetings and ongoing training to improve conversion rates.Developed and maintained relationships with key stakeholders, including lenders' Business Managers and Estate Agency Manager, to achieve branch objectives and KPIs.Implemented productivity monitoring systems and sales strategies, resulting in improved performance and customer satisfaction.MORTGAGE CONSULTANTBairstow Eves Radford - Coventry, UK April 2005 - June 2007Led and trained sales team, conducting daily meetings to optimize lead conversion and productivity, while providing personalized mortgage and insurance advice to clients.Implemented comprehensive sales process management, from initial customer interviews through contract exchange, ensuring maximum efficiency and client satisfaction.Drove continuous improvement through regular industry training and by coaching staff on overcoming objections in financial services appointments.SENIOR MORTGAGE CONSULTANTChappell & Matthews Countrywide - Bristol, UK May 2004 - April 2006Leveraged extensive financial knowledge to develop and enhance the mortgage consultancy role within an estate agency business.Led and mentored a team of mortgage brokers, guiding new consultants to maximize results.Collaborated with estate agency managers to meet branch objectives and key performance indicators.Strategically developed and promoted financial services across multiple offices in the Bristol area.Conducted daily sales team meetings to identify and address missed leads, improving productivity.Provided expert advice on mortgages and general insurance products to clients.Built and maintained relationships with lender Business Managers to enhance service offerings.Implemented ongoing training programs for sales staff, focusing on overcoming objections and closing financial services appointments.MORTGAGE CONSULTANTBairstow Eves Tamworth - Tamworth, UK June 2001 - May 2004Led comprehensive mortgage and insurance consultations, orchestrating client support from initial interview through contract exchange while cultivating key lender relationships.Championed team performance by steering daily sales huddles, implementing targeted training initiatives, and synergizing with Estate Agency Managers to surpass branch targets. |
