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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Centre Ave Unit 154New Rochelle, NY Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEOBJECTIVEExperienced Customer Service Representative with a diverse background in providing exceptional support across various industries, including telecommunications, hospitality, and retail. Seeking to contribute my skills and expertise to a dynamic organization that values customer satisfaction and employee growth. SKILLS Over 7 years of experience in Customer Service, Customer Support, & Customer Care. Excellent communication skills, both written and verbal, with a strong ability to de-escalate challenging situations. Proficient in using customer relationship management (CRM) software and customer support tools.. Strong problem-solving skills, adaptability, and a commitment to maintaining a safe and welcoming environment. Time management and organizational skills Adaptability and a willingness to learn Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) Knowledge of data entry and database management Familiarity with social media platforms for customer engagement Technical troubleshooting skills for various electronic devices. Exceptional customer service and communication skills in a healthcare setting. Proficiency in healthcare terminology and insurance processes. EXPERIENCEHampton Inn, New York, NY Guest Service AgentSEPTEMBER 2022 - SEPTEMBER 2023 Welcomed and assisted guests with check-in, check-out, and room reservations. Provided information about hotel amenities, local attractions, and dining options. Addressed guest inquiries and resolved issues, ensuring a positive stay experience. Managed room assignments, payments, and billing inquiries with accuracy. Maintained a tidy and organized front desk area for efficient guest service. Collaborate with cross-functional teams to ensure smooth operations and customer satisfaction. Achieved a 95% customer satisfaction rate through effective communication and problem-solving. Verizon, Bronx, NY Customer Support SpecialistMAY 2020 - AUGUST 2022 Assisted Verizon customers with technical inquiries, billing concerns, and account troubleshooting. Delivered expert guidance on product features and helped customers make informed decisions. Achieved consistently high customer satisfaction ratings through effective problem-solving. Collaborated with team members to resolve complex issues and meet performance goals. Participated in ongoing training to stay updated on Verizon's product offerings. Managed a high volume of incoming calls while consistently meeting performance metrics. Conducted follow-up calls to ensure customer satisfaction and gather feedback. Recognized as a top-performing team member, consistently exceeding performance targets. Montefiore Medical Center, Bronx, NY Contact Center Representative AUGUST 2017 - MAY 2019 Efficiently manage a high volume of inbound calls from patients, families, and healthcare providers. Demonstrate deep empathy and active listening to understand patients' medical concerns and scheduling needs. Schedule appointments, verify insurance information, and provide clear instructions for upcoming visits or procedures. Collaborate with medical staff to ensure patients' requests and inquiries are addressed promptly. Maintain strict adherence to HIPAA regulations and patient privacy standards. Managed the flow of patients in the waiting area to minimize wait times. Handled administrative tasks, such as filing medical records and maintaining office supplies. Collaborated with medical staff to relay patient messages and coordinate follow-up care. Liberty Tax Service, New York, NY ReceptionistJUNE 2016 - AUGUST 2019 Greeted clients and scheduled appointments for tax preparation services. Assisted tax professionals with administrative tasks, document management, and client communication. Handled phone inquiries, provided tax-related information, and directed calls to the appropriate staff. Maintained a welcoming office environment and ensured client confidentiality. Demonstrated strong attention to detail and organizational skills in managing client files. Provide prompt and courteous assistance to customers via phone, email, and chat. Address customer inquiries, concerns, and complaints with empathy and professionalism. Recognized for outstanding cash-handling accuracy and friendly service. EDUCATIONSt. Johns University, Queens, NY Bachelor of Science in Healthcare Management AUGUST 2019 - MAY 2023St. Barnabas High School, Yonkers, NY Highschool Diploma AUGUST 2015 - JUNE 2019 |
