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Title Customer Service Operations Manager
Target Location US-FL-Bradenton
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name , JR.Street Address  52nd Avenue Ter WBradenton, FL Street Address -2843PHONE NUMBER AVAILABLEEMAIL AVAILABLESUMMARY:As Managing Partner - General /Operations Manager I've had the opportunity to manage a small family owned /operated business that specialized in 7D school pupil transportation services for special needs students and consumers. The company was founded and established in 1973 and has served several school districts throughout Massachusetts and New Hampshire.Successful sales professional with ten+ years experience in sales and management within the Wireless Telecommunications Industry.SKILLS:Management skills Sales skills /customer service skillsLeadership /communication skills Computer literacyStrategic decision-making skills Retail software skillsAnalytical skills Budgeting and financeCritical thinking Problem-solving skillsAdaptability Interpersonal skillsCreativity Organizational skillsEmpathy Product knowledgeVisionary leadership Team leadership skillsAttention to detail NumeracyEXPERIENCE:Cellular Touch Wireless, Inc. (Metro by T-Mobile - Franchise) Tampa, FL 33619 Retail Sales Representative May 2023 to July 2024Sold Metro by T-Mobile wireless products and services to new and current customers.Provided excellent customer service and solutions to the customers needs. Jozon Enterprises, Inc. (Domino's Pizza, LLC. - Franchise) Greenville, RI 02828 Delivery Expert February 2022 to October 2022Finalized /Transported customer deliveries from the restaurant to a customer's desired location.Provided excellent customer service.Processed cash or card payments and return change when necessary.Performed various tasks within the restaurant.Hardy Transportation, Inc. Winchendon, MA 01475Managing Partner - General /Operations Manager July 2013 to July 2020Managed and overseen day-day-operations for 7D school bus transportation company transporting special needs students and consumers to and from there destinations in a timely and safe manner.Recruited, terminated and supervised a team 17+ employees.Captured win-win contracts with local cities and towns. Candidate's Name , JR. Page 2Assisted Office Manager with payroll and authorized payroll.Assisted Office Manager with billing to cities and towns.Processed accounts payable and receivable.Maintained safety standards in conformance with Federal, State, and insurance regulations.Developed and executed companies policies and procedures. Fred's School Bus. Winchendon, MA 01475Communication Director /Professional Driver November 1988 to June 2013Supervised and managed companies communication lines, companies fleet of vehicles and general office duties.Responsible for the safe and effective transportation of special needs children and disabled consumers to and from schools and day programs.Qualified and obtained a 7D MA School Transportation License. Wireless Advocates, LLC. Seattle, WA 98109Mobile Consultant November 2011 to March 2012Sold Verizon Wireless, AT&T Mobility, and T-Mobile wireless products and services.Greeted and established relationships with customers entering Staples Office Supply Store and introduced wireless products.Layla, Inc. Greenfield, MA 01301Wireless Sales Associate July 2011 to November 2011Sold Verizon Wireless products and services.Increased store revenues by cultivating new customers, providing superior customer service and applying pricing strategies and up selling techniques. EDUCATION:Lesley College. Cambridge, MA 021391997Some college coursework in business management.Murdock High School. Winchendon, MA 014751992High School Diploma.REFERENCES:Available upon request.

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