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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Thrasher RdJonesboro, GA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLETo use my education and experience to obtain a career involving Security/Public Safety. Authorized to work in the US for any employerWork ExperienceAccount ManagerDynamic Security, Inc.-Atlanta, GAJanuary 2024 to PresentAccount Manager are accountable for day-to-day operations of an assigned account, including hiring, training, disciplining and terminating staff. Build, improve and maintain relationships with clients and employees: develop & retain staff; coordinate needed support services and solve problems to effectively run the account. Meet or exceed financial & operational goals; provide quality customer service. Maintains or oversees maintenance of weekly operating schedules and completion of payroll for assigned security personnel. Provides after-hour emergency response as required. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance.Essential FunctionsSupervise the day to day security operations of an assigned client site Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support Ensure the client site is provided with high quality security services to protect people and property Build, improve and maintain effective relationships with both client and employees Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service Additional ResponsibilitiesEnsure all required reporting and contract compliance requirements are met Assure regular communication of issues or program with Client Handle any escalated security issues or emergency situations appropriately Other management responsibilities as determined by leadership Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing and hiring quality candidatesDevelop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.) Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.) Assure communication of policies, company announcements and job openings through a consistently updated READ file at each siteMeet all contractual scheduled hours with a minimum of unbilled overtime Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Dynamic Security Inc corporate training standards Develop / maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff Manage uniforms, equipment, supplies and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklistsTake a proactive role in communicating with the client and meeting his needs; meet with regularly, listen to issues, provide security and technical expertise and solutions. Ensure complete customer satisfaction Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.Capably utilize Staff Wizard for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business managementEnforce Dynamic Security policies as outlined in the handbooks, executive memos and on the portal Site Supervisor/Assistant Director/Assistant Account manager Dynamic Security, Inc. 1900 The Exchange-Atlanta, GA April 2019 to PresentProvides information on personnel activity, access card control and activity, as well as other security and safety related information and training, which includes researching, compiling, editing and presenting security and safety information to the Manager, Security/Service Operations. provides information on personnel activity, access card control and activity, as well as other security and safety related information and training, which includes researching, compiling, editing and presenting security and safety information to the Manager, Security/Service Shift SupervisorDynamic Security, Inc.-Atlanta, GASeptember 2018 to PresentAs a shift supervisor my duties included but not limited to overseeing shift operations, provide shift information to personnel, as well as giving security and safety related information and training to security personnel.Security OfficerDynamic Security Inc-Atlanta, GAOctober 2014 to PresentAs a Security Officer my responsibilities included but not limited to the implementation of security policies and procedures of the department under the direction of the Security Director. I am also responsible for patrolling the interior and dock areas of the facility, completing written incident reports, departmental documents, responding to emergency situations and customer service needs. Additional duties may be assigned due to events and other activities that my occur through out the day. Independent ContractorIndependent ContractorJanuary 2009 to Present) Professional contractor providing services to another entity under terms specified in a contract or within a verbal agreement.Public Safety OfficerIPC International Corporation-Atlanta, GASeptember 2007 to December 2012PHONE NUMBER AVAILABLEAs a Public Safety Officer my responsibilities included but not limited to the implementation of security policies and procedures of the department under the direction of the Security Director. I am also responsible for patrolling the interior and dock areas of the facility, completing written incident reports and departmental documents, and responding to emergency situations. Additional duties may be assigned due to events and other activities that occur in Underground Mall and bar area. During events, provide crowd control, crime prevention and safety inspections. Sales AssociateBrands Mart USA-Doraville, GAJanuary 2006 to September 2007PHONE NUMBER AVAILABLEMy duties as a sales associate include the completing of sales transactions along with answering any questions in regards to merchandise set up and function of devices . Prep /Dishwasher / ServerCanterbury Court-Atlanta, GAMarch 2005 to January 2006Responsible for the preparation of all food and utensils for the days menu, serving all residents of the community center including residents inside of rooms and the cleaning and sterilization of all kitchen ware usedCook/CashierMcDonalds Restaurant-1460 Iris Drive Southwest, Conyers, Georgia January 2004 to December 2005PHONE NUMBER AVAILABLEResponsible for the preparation of all food and utensils, taking orders, serving customers and collecting funds fir services render.EducationAssociate of Applied Science in BusinessDevry University - Naperville, ILAugust 2023 to PresentHigh School DiplomaTowers High School - Decatur, Georgia, US2000 to 2004Skills Microsoft Office (10 years) Microsoft Word (10 years) Microsoft Excel (6 years) Sales and Customer Service (10 years) Security (10+ years) Shift Management (6 years) Supervising Experience (6 years) CCTV (10+ years) Management (5 years) Payroll (5 years) Incident response Interviewing Team management Hospitality Customer service Leadership Supervising experience Training & development Mentoring Computer skills Shift management Operations management Microsoft Access Account managementCertifications and LicensesGoogle Technical Support FundamentalsJuly 2023 to PresentCandidate's Name
November 2023 to PresentGeorgia Pre-licensing course(24 hrs)Guard CardOctober 2023 to PresentAssessmentsSecurity guard skills ProficientMay 2023Assessing risks, enforcing security standards, and handling complaints Full results: ProficientManagement & leadership skills: Planning & execution Proficient August 2023Planning and managing resources to accomplish organizational goals Full results: ProficientWork style: Conscientiousness ProficientJuly 2023Tendency to be well-organized, rule-abiding, and hard-working Full results: ProficientAttention to detail ProficientAugust 2023Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: ProficientSupervisory skills: Motivating & assessing employees Proficient October 2023Motivating others to achieve objectives and identifying improvements or corrective actions Full results: ProficientWork style: Reliability ProficientSeptember 2022Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientSales skills ProficientMay 2023Influencing and negotiating with customersFull results: ProficientWork style: Reliability ProficientOctober 2023Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientSecurity guard skills ProficientSeptember 2022Assessing risks, enforcing security standards, and handling complaints Full results: ProficientWork style: Professionalism ProficientMay 2023Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: ProficientCustomer focus & orientation ProficientMay 2023Responding to customer situations with sensitivity Full results: ProficientAdministrative assistant/receptionist Proficient May 2023Using basic scheduling and organizational skills in an office setting Full results: ProficientWork motivation ProficientAugust 2023Level of motivation and discipline applied toward work Full results: ProficientManagement & leadership skills: Impact & influence Proficient August 2023Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
