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PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessional SummaryHard-working, motivated, trustworthy, success-driven professional with excellent interpersonal skills and over 30 years of providing excellent customer service. I also have over 30 years of experience in the administrative field, outstanding computer skills, and have knowledge of Microsoft Office systems. I perform extremely well under pressure, a team player, cooperative, and am always willing to go the extra mile to excel with every task given.SkillsProfessional/Dependable/Loyal/Motivated/Problem-Solver/Fast-Learner/Adaptive/Team player/Logical, Analytical, Organization Skills/Innovator/Time Management/Strong Oral, Written, and Verbal Communication Skills/Leadership Abilities/Administrative Skills/Detail-Oriented/Outstanding Computer Skills(Microsoft Office)/Knowledgeable in Inventory Procedures/Cash Handling/Food Handling/Classroom Management/Behavior Management/Medical Administrator/EducatorChild and Youth Program Assistant, Naval Support Activity Annapolis, Annapolis, MD July 2008-July 2021 Developed effective and engaging lesson plans that are age-appropriate as well as fun, to expand young growing minds. Used age-appropriate guidance(behavior management), classroom, and learning practices. Handled difficult situations in a professional manner. Utilized administrative and computer skills for documentation purposes. Provided excellent customer service.Communicated effectively with parents, co-workers, and children in a timely manner. Administered medication to children, if needed and followed the proper documentation guidelines. Trained new staff members.MWR Assistant, Morale Welfare and Recreation(Human Resources), Annapolis, MD April 2016 - May 2016 Assisted in documenting/taking inventory. Performed administrative duties, utilized computer skills(Fleet and Family Readiness Center). Assisted the ITT coordinator with shopping, budgeting, and preparing for events. Served as a child caregiver during fitness classes(military moms). Call Center Representative/Scheduling Agent(VA Dept of Health), Apex Communications, RemoteApril 2021-May 2021 Pre-registered/Scheduled VA residents to receive their Covid-vaccinations at the location of their choice. Utilized administrative/computer skills.Call Center /Customer Service Representative(Oklahoma Security Commission), Dynamics Merge IT, RemoteNovember 2020-April 2021 Assisted OK residents in handling/resolving unemployment matters. Utilized administrative/computer skills.EducationAnnapolis Senior High School Diploma, June 2003CPR/AED and First Aid Certification-CurrentChild Development Associate-April 2019 |