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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Coral Springs, FLSUMMARYSeasoned professional with 12 years of diverse experience, seeking an IT Service Desk / IT Help Desk Technician role. Skilled in managing Knowledge Base systems, developing training materials, and providing technical support. Proficient in Windows, MS Office, and maintaining IT service desk operations. WORK EXPERIENCEDELICIOUSLY SMOKEDOUT Coral Springs, FLChef/ Meal Consultant Feb 2022 - Present As a Chef/Meal Consultant at DELICIOUSLY SMOKEDOUT, I oversee the culinary operations, ensuring the delivery of high-quality, flavorful smoked dishes that meet the diverse preferences and dietary needs of our clientele. I develop innovative recipes and menus, incorporating traditional smoking techniques with modern culinary trends to create unique dining experiences. I consult with clients to tailor meals to their specific tastes and requirements, providing expert advice on flavor profiles and ingredient combinations. I also manage kitchen inventory, maintain health and safety standards, and collaborate with the culinary team to foster a dynamic and productive work environment, all while upholding the brand's reputation for excellence in smoked cuisine. AMERICAN QUEEN VOYAGES Fort Lauderdale, FLCall Center Resource Administrator Feb 2019 - Jun 2022 Managed and maintained the Knowledge Base reference system, ensuring timely updates and archival of Product Promotions and related changes. Analyzed system usage data to evaluate the effectiveness of the reference system and identified training needs for call center agents based on usage patterns. Developed and updated training materials to address frequently asked questions and assisted with the documentation and reporting of call center IT issues. ARMY CORPS OF ENGINEERS Memphis, TNPipelineman-Dredge Hurley Jan 2018 - Feb 2019 Managed pipeline operations with precision, ensuring alignment with dredge-set targets and appropriate spoil discharge by controlling baffle movements. Executed directives for repositioning of pipeline to new discharge locations or for navigational clearance, maintaining operational continuity. Maintained pipeline integrity during relocations, carefully adjusting to river currents to prevent damage such as breakage or grounding.PFS WEB Southaven, MSForklift Driver/Team Lead Oct 2016 - Jul 2017 Led a team in warehouse operations, including the coordination of staff tasks and the allocation of resources to maximize efficiency and productivity. Executed inventory control procedures and order fulfillment, ensuring accurate picking, palletizing, and staging of products for shipment. Maintained warehouse equipment and upheld strict safety and quality standards, contributing to a safe and organized work environment.CIRCLE K Memphis, TNLead CSR May 2016 - Sep 2016 Oversaw nocturnal operations, ensuring seamless retail inventory management and accurate stock accounting. Provided customer assistance, enhancing the shopping experience through personalized service and support with purchase selections.SITEL Memphis, TNTrainer/ Team Supervisor Sep 2008 - Jan 2010 Developed and executed a comprehensive training curriculum tailored for new hires and current employees, enhancing skills in customer service, sales, and technical support based on targeted observations and analysis of performance reports. Delivered regular performance evaluations and feedback to customer service representatives, contributing to continuous improvement in service delivery and customer satisfaction. Tennessee Air National Guard Memphis, TNLogistics Supply/Senior Airman Sep 2000 - Mar 2004 Managed comprehensive import/export operations, ensuring accurate monitoring and verification of inventory levels. Completed intensive specialized training in management control, enhancing proficiency in logistics supply management.EDUCATIONHamilton High SchoolDiploma, N/AMemphis, TNN/AITT Tech1 Year, Information TechnologyN/ASKILLSLogistic Management CSR PowerPoint Adobe Photoshop Graphic Design Multi Media Development Touch 10 Key Excel Microsoft Word Well Spoken Patient Demeanor De-escalation Adept Listening Communication Skills |
