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Courtney SinclairNavigation SpecialistsMacon, GA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLESeeking a challenging position with a growth-oriented company that will utilize my skills and abilities to enhance the company.Willing to relocate: AnywhereSponsorship required to work in the USWork ExperienceNavigation SpecialistNavicent Health Diagnostics Center - Macon, GANovember 2020 to Present Greeting patients and their caregivers on arrival. Collecting information such as patient details, medical history, billing, and insurance information, etc. Preparing patient admission and discharge documentation. Entering information into databases and maintaining accurate records. Relaying information to relevant staff members. Informing patients and their caregivers of hospital procedures, policies, and protocols. Providing patients with billing and payment information. Dealing with patient questions, concerns, and issues. Performing general administrative tasks.Collections SpecialistCreditors Bureau Associates - Macon, GANovember 2018 to November 2020 Reviewing open accounts for collection efforts. Making outbound collection calls in a professional manner while keeping and improving customer relations. Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner. Collect customer payments in accordance with payment due dates. Identify issues attributing to account delinquency and discuss them with management. Review and monitor assigned accounts and all applicable collection reports. Provide timely follow-up on payment arrangements. Mail correspondence to customers to encourage payment of delinquent accounts. Faxes documents to accounts and follow up.Guest Service SupervisorComfort Inn by Choice Hotels - Forsyth, GAJune 2016 to November 2018 Responsibilities Greet and welcome guests in person and on phone. Answer and direct inquiries to designated department. Maintain log books, including sign-in/out logs, front desk expenditures, and calls received. Pick up and sort daily incoming correspondence and deliver sorted mail to addressees. Maintain executive managers calendars by planning and scheduling conferences, teleconferences, and travel. Develop and utilize effective filing and retrieval systems, and maintain office supplies by placing orders and evaluating new products. Manage front office reception area by cleaning and organizing desk and visitors. less Medical ReceptionistJohnson Jr James H MD - Columbia, SCAugust 2015 to May 2016 Answer multi-line phones and either direct the caller to the appropriate party or handle the callers needs yourself Greet patients upon arrival, sign them in and obtain insurance information and any other necessary data Provide patients with intake and new patient forms as well as copies of our office policies and legally required documents Process payments from patients for co-pays and uninsured visits Schedule appointments for new and recurring patients based on Physician and PA/NP availability Maintain hard copy patient records as well as the files stored in our EHR Call patients to remind them of upcoming appointments and to help them schedule testing for off- site services Provide patients with support and guidance as needed EducationHigh school diploma or GEDSkills CUSTOMER SERVICE (5 years) MULTI LINE PHONE PHONE SKILLS 45 WPM ACCOUNTS PAYABLE Front Desk Guest Service Front Office Reception Scheduling Receptionist Billing Marketing Cash Handling Microsoft Word Microsoft Office Sales Experience (4 years) Fair Housing Regulations Medical Scheduling Medical Records Medical Receptionist Accounts Receivable Office Management Insurance Verification Office Management Property Leasing Microsoft Outlook Medical Billing Phone Etiquette Property Management Clerical Experience Medical Coding Medical Terminology Data Entry Accounting 10 Key Data EntryCertifications and LicensesMedical AssistantAdditional InformationSkills People orientated Self-starter Well organized I'm willing to learn and grow with the company. I have several years of customer service experience as well as accounting. Type 45 wpm, 10 key by touch and sight Payroll Accounts payable & Receivable Documentation. multi line phone skills Proficiency in Email, Date Entry, Microsoft Office (Word, Spreadsheet, Excel)