Candidate Information Name Available: Register for Free Title Service Representative Emergency Roadside Target Location US-GA-Macon Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
Search 2 million Resumes Keywords: City or Zip:	Related Resumes Customer Service Representative McDonough, GA Service Representative Customer Riverdale, GA Service Representative Communications Manager McDonough, GA Customer Service Representative Griffin, GA Service Representative Customer Riverdale, GA Customer Service Representative Riverdale, GA Customer Service Representative Stockbridge, GA

Candidate's Name
Street Address
Phone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEEmployment History09/2015 - 04/2024Emergency Roadside SupportGEICO, Macon, GAEmergency Roadside service representative, Geico Sept 2015-06 2024Managed an average of 400 calls per day, providing support and resolving issues efficiently.Assist policyholders when they experience problems with their vehicles.Provide solutions and support to customers such as locating and dispatching glass repair, locksmith, or a tow truck.Responded to customer inquiries regarding products, services, and account management with a focus on resolution.Collaborated with cross-functional teams to address customer concerns and improve service processes.Handled difficult customer interactions with professionalism and empathyTrained and mentored new team members on call handling procedures and company policiesUtilized CRM software to track interactions, follow-up on unresolved issues, and maintain customer records.Strong verbal and written communicationProblem-solving and conflict resolutionTime management and multitaskingEmpathy and active listeningTeam collaborationEducation HistoryGeneral High School CurriculumHigh School Equivalency DiplomaCentral High,Occupational Licenses, Certificates and TrainingDetailed ReferencesReferences Available on Request