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Candidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLEOBJECTIVEA compassionate and experienced Patient Care Assistant with 1 year of experience in providing attentive care to patients and their families. Proven ability to monitor, track, and convey important patient information to healthcare staff.EXPERIENCEProgressive InsuranceWork From Home CL Customer Service Representative; November 2021-CurrentTook incoming calls and managed customer service calls and inquiries from customers all over the world.Managed customer service questions and engaged in customer service activities.Identified and assessed customer needs to achieve satisfaction.Provide accurate, valid, and complete information by using the right methods and tools.Follows communication procedures, guidelines, and policies.Take payment information and other pertinent information such as address and phone numbers.Utilize computer technology to manage high call volumes.Manage changes in policies or renewals.Phoebe Putney Memorial HospitalPatient Care Technician; April 2020-November 2021Recognized and reported abnormalities or changes in patients health status to case managerAttended to patient and familys immediate needs and concerns by acknowledging and providing required attentionMonitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care deliveryUpdated Patient RecordsEDUCATIONJones County High School Gray, GA; June 2010; High School DiplomaSKILLSFast learnerCustomer Service FocusedFlexible ScheduleExcellent people skillsMulti-tasking strengthsObserving responsesMedical Office AdministrationPatient care focusedComputer Literate