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Click here or scroll down to respond to this candidateSenior TrainerLEARNING & DEVELOPMENT PERFORMANCE MANAGEMENT CULTURE & ENGAGEMENTA learning and development professional with 5+ years experience specializing in the training of front-line teams and their leaders within complex work environments. A proven history of improving employee performance and team collaboration to drive quality improvement and operational success. A strong history of engaging management and labor to carefully assess risk, and employee knowledge gaps to transform direct support team value, accountability, and engagement.Signature Achievements:Established first comprehensive training strategy within complex NYS hospital and union environment leveraging data analytics to identify hidden workforce skill gaps.Integrated front-line team regulatory training into LMS by collaborating with SMEs and union representatives to regularly share data with leaders, unions, and team members.Tapped to Co-Chair newly established DEI Program Team driving philosophy, aligning goals, and delivering 50 + Respect in the Workplace training sessions to leaders, front-line staff and vendors.Signature Strengths & CompetenciesTrainingorganizational developmentPerformance ManagementNeeds AssessmentContent DevelopmentEvaluate EffectivenessTeam EffectivenessOrganizational DiagnosisPeople EngagementQuality ImprovementChange ManagementJob AssessmentCoach MentorSuccession PlanningCareer DevelopmentExperienceCentene Corp Getzville, NY 6/2019-6/2024Supervisor, Distribution CenterSupervised a team of Machine Operators, Warehouse and Facilities staff in the daily operations of a HealthCare Insurance company Mail Distribution Center that produced 1,000,000 + mail pieces monthly.Influenced $5,000,000 budget and reduced vendor costs by upskilling Operators to maintain basic machine performance and established Operator Best Practices criteria to communicate machine performance concerns that could lead to idle operations.Selected to establish and lead the Regional Training Committee to establish a consistent and compliant training approach to operator development, employee engagement and to support corporate Rewards and Recognition programs. Ushered in Corporate Career Development tools that allowed operators to explore multiple internal careers, mentor others and establish department level Performance Management program.Collaborated with front-line team members and leaders from multiple regions and established a Quality Performance Program and identified metrics for outgoing mail for over 27,000,000 members and providers. improved turn-around time for critical 72-hour mailings by 89% in the first quarterCollaborated with HRBP on people operations, recruiting, performance improvement, people conflicts, time and attendance and communicated a shared vision of corporate policy and procedure that helped build trust and transform the culture to kindness, sharing and caring and improved corporate culture and pulse survey results year over year.Centene Corp Getzville, NY 11/2017-6/2019Corporate TrainerRecruited to transform Customer Service Training approach. Collaborated with HRBP, Customer Experience leaders and IT team members to reskill, upskill and design Best in Practice Learner Experiences.Originated and delivered multiple Train the Trainer courses for internal trainers and internal subject matter experts resulting in 9 upskilled trainers and 36 Subject Matter Experts supporting aggressive Customer Service recruitment goals and distinct and changing regulatory requirements.Championed new hire transition from training to contribution timeline and established criteria to lead high performers and striving performers to early and continued success through the orientation timeline.Collaborated with HR team to identify areas of improvement for Customer Service Orientation, establishing internal digital tools to support call center team members at the desktop such as internal Wiki Page, digital library of resources, at the desktop support and curative post orientation support options.In collaboration with HR, call center line leaders and senior leaders, coordinated recruiting events and a pathway for experienced call center candidates Your Way to Our Way to move thru complex orientation and systems training.Considered expert and sought after on employee performance issues, leader coaching, process improvement, culture, and engagement.Univera Healthcare Amherst, NY 11/2014-9/2017Learning and Organizational Development ConsultantSelected to lead the internal Center of Excellence teams in collaboration with HRBP team to transform critical workforce development and leverage people skills to manage the evolving healthcare landscape. Areas of focus: IT, Finance, HR, Mail Room, Facilities, Call CenterCollaborated to establish Career Paths and Succession Plans by diagnosing organizational risks, implementing 360 Leader Assessment tool, reworked leader performance review criteria and established an electronic approach to new Leader Development and Succession Plan.Established Leader Mentor program in support of new Leader Career Paths and Succession plans, training 105 internal employees to be mentors, and launched a Mentor Matching tool and process to fulfil the tremendous response to the Mentor program.Selected to mentor new senior leaders through onboarding process during aggressive merger and acquisition phase across NYS by holding 1;1 sessions and networking events, while coordinating offboarding process for senior leaders during the M & A phase.Championed New DEI program, collaborated with DEI team, and designed content and the overall learning experience and facilitated over one hundred in person sessions across the organization and in the community. The Respect in the Workplace program content was designed to deliver in full 3 hour sessions and a flexible content option supported call center and high production environments with shorter delivery options.The Salvation Army Buffalo, NY 4/2013-10/2014Job Developer-Career Advisor (part-time)Selected to manage the intake and development of clients to engage in the job search process throughout Wester New York. Managed a daily in-take case load and developed and facilitated programs to support job seeker progress and help aid in reducing barriers to long term employment.Designed job seeker checklist to track own work and results of efforts.Adjusted intake process that reduced intake time by 20 minutes and moved client directly to career center increasing open slots for new clients and improving client engagement.EducationBachelors Degree Business Administration Medaille University, Buffalo, NYBASIC MEDIATION New York Peace Institute, NY, NYMBTI ASSESSMENT Myers Briggs InstituteCOACHING Coach U, CASHRM-CP 2025Candidate's Name
Buffalo, NY, 14223 PHONE NUMBER AVAILABLE EMAIL AVAILABLE LINKEDIN LINK AVAILABLE |
