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Click here or scroll down to respond to this candidateCandidate's Name
Street Address
Phone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLELinkedin: LINKEDIN LINK AVAILABLE A dedicated and hardworking professional with more than 15 years of experience as a leader and a team member in hospitality and customer service industry. Highly dependable and efficient in assisting daily operation. Possesses a good team spirit and passion to achieve positive result. A quick learner who can absorb new ideas, communicate clearly, effectively and able to adjust in different kind of environment. An individual who prides herself in giving the best work ethic in everything she does. A person who aims to gain more knowledge and experience to be able to share it with others.Work ExperienceMay 2022 June 2023 Customer Service SupervisorEasecox International Group Phils. Corp. In-charge of Philippines branch customer service operation Interview and trains newly hired staff Handles clients and distributors inquiries and complaints Handles complex issues of the department Prepare daily and monthly reports Attend monthly customer service meeting to tackle operation issues Ensure that staff upholds excellent customer service to all members, potential clients and visitors Liaise with Finance Department for the commission and rebates payment Coordinates with Finance Department on clients new registration, taxes and rejected payments Maintains company product display, samples and expired items Maintains safe, friendly and organized working environment Take orders from distributors and process in the system Answer emails and other customer service concerns Coordinates with Supply Chain Department for an efficient release and distribution of products, product inventory and backorders Coordinates with Logistics Department for the timely delivery of product orders Perform other duties of Customer Service Specialist March 2021- Feb. 2022 Front Office Executiveibis budget Singapore by GP Hotel Management Pte Ltd Oversee Front Office daily operation Trains newly hired staff Planning monthly schedule of staff Ensure all Front Desk Executive are performing their task in a timely manner Ensure that monthly sales revenue is met Monitor staff grooming and representation Ensure excellent service are given to all guests and visitors Ordering and maintaining stocks for the operation Maintains a safe, friendly and organized working environment Maintaining administration and operation record Answer emails from reservation, guest, managers and other executives Perform duties of Front Desk Executive Portray a high image of the hotelJune 2019- Feb. 2021 Front Desk Executiveibis budget Singapore by GP Hotel Management Pte Ltd Welcomes, register and performs check in and check out of hotel guests Provide positive and excellent customer service to all hotel guests and visitors Assist guest enquiries such as attractions, directions and the likes Ensure that guests and employee issues are properly handled Attend to vendors deliveries and concerns Handles walk in and phone reservations Prepares daily and weekly reports Maximizes sales revenues through up-selling and marketing Provide positive and excellent customer service to all hotel guests and visitorsJuly 2018- Aug. 2019 Str8 Up StoreMakati City, Philippines Owner In-charge of the store operation, ordering and inventory Manages staff performance and productivity Performs selling and auditing Ensure sales target is maintained or increased Plans and executes store promotions Maintains good relationship with customers to ensure their continued patronage Monitor weekly store performance and sales through online platform March 2017- July 2018 Virtual Sales Manager (Australian Account) Joy Company Pty LtdHome-based Virtual Sales Manager responsible on the sales and customer service department of an Australian shipping container company Answer customer enquiries via virtual phone system and email Daily updating of emails to ensure that all enquiries are answered Liaises with the General Manager on shipping container prices and availability in all cities catered Sending shipping container quotes and delivery charge (if applicable) to customers via Xero.com. Create and send invoice once customer confirm the container purchase Maintaining good communication with customer throughout the process to ensure that all details are accurate Coordinates with the port personnel for proper turnover of the shipping container delivery and pick-up Coordinates with the Accounts Department for the receipt and completion of payment Post ads in eBay and Gumtree Write shipping container article and post at the company website to increase SEO Recording of daily customer enquiries, sales record and transporter updates at Dropbox Jan. 2013 - Jan 2017, Front Desk ExecutiveFeb. 2010 - March 2012 Fragrance Hotel Management (GP Hotel Management Pte Ltd) Welcomes guest in a polite, friendly and helpful manner Performs check in, check out and night audit Answer and transfer calls Assist in-house and walk in inquiries Arranging brief tours of rooms and hotel facilities Dealing and resolving guest complaints Keeping up to date on all hotel products, services and promotional offers Provide positive and excellent customer service to all hotel guests and visitors Answer all enquiries of guests such as attractions, directions and the likes Attend to vendors deliveries and concernsOct. 2007 - Jan. 2010 Front Office ManagerMakati Prime Tower Suites, Philippines In-charge of the Front Office department Ensure all staff are properly trained, knowledgeable and provide excellent service Works closely with department heads to increase level of guest satisfaction Assist and train new hired and On-the-job training staff Prepare weekly staff schedule Analyze, investigate and resolve guest complaints Ensure revenue target are met or exceeded Implement new promotions to enhance walk in sales Directly reports to CEO for the front office performance June 2006 - Oct. 2007 Front Desk OfficerMakati Prime Tower Suites, Philippines Process guest reservation Performs night audit Attend to guest request and complaints Follow all the Front Office procedure and guidelines Key Skills and Competences Friendly disposition with clear spoken English Leadership Problem-solving and stress management Multitasking and Attention to detail Customer Service Adaptability InitiativeEducationJune 2002-March 2006 Bachelor of Science in Hotel and Restaurant Management Leyte Normal University Service and Cooperation Award (Certificate) Certificate of Competence Appointed as LNU House Resident Manager |
