Candidate Information Name Available: Register for Free Title Quality Assurance Human Services Target Location US-IN-Gary Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
Search 2 million Resumes Keywords: City or Zip:	Related Resumes Quality Assurance Project Manager Melrose Park, IL Quality Assurance Control Chicago, IL Quality Assurance Computer Systems Glenview, IL Quality Control Human Resources Chicago, IL Customer Service Quality Assurance Park Forest Quality Assurance M D Wilmette, IL Machine Operator Quality Assurance Lansing, IL

Candidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLEProfessional Summary-Strong analytical and organizational skills.-Excellent interpersonal skills, phone manner, and office etiquette-Software Proficiency: Windows operating systems, Microsoft Word, Excel, OutlookExperience 04/24-10/24Knowledge Services (Dept. of Human Services)- Eligibility Specialist (Temp)Applies eligibility rules and regulations when evaluating information submitted by customers in support of initial or continuing eligibility determination.Assist in answering all in-coming phone calls from customers.Meet Quality Assurance (QA) and other key performance metrics.Reprocesses applications, including case repair, and missing information responses in an accurate and timely manner.Maintains updated knowledge of project and corporate policies and procedures.Educate customers on basic program services and eligibility requirements.08/23- 04/24LHH Recruitment Solutions  Cash Application Specialist (Temp)Processed electronic and manual cash receipts for customers accounts.Reconciled unapplied cash backlogs, ensuring accounts were balanced dailyPosted payments from various methods, including checks, cash, and credit cards, improving cash flow efficiencyPrepared and filed cash batches, streamlining financial documentation processesCollaborated with finance teams to resolve discrepancies, ensuring accurate reporting07/22- 06/23Hampton Hilton  HousekeeperCleans and sanitizes hotel and guest rooms and public spaces in compliance with hotel standards.Ensured guest satisfaction by maintaining high cleanliness, standards resulting in positive feedback from management and clients.Coordinated with team members to manage- high occupancy periods efficiently.08/21- 04/22Collector  CPS Consumer Portfolio ServicesContacts customers to recover outstanding debts, improving monthly recovery rates by 15%.Arrange payment schedules and handle billing inquires enhancing customer relations.Manage ongoing communications with clients and internal team regarding accounts and payments.03/19  07/21Program Assistant  Boys and Girls Clubs (Part-time)Managed ERSEA(Eligibility Recruitment Selection Enrollment and Attendance) database, ensuring timely updates and accurate recordsLed parent involvement initiatives through events and communication to increase participation.PROMIS database-initial entry, maintenance, weekly updates, monitoring/record keeping.Assist with client outreach and data collection for program improvement.Education 2021 Calumet New TECH High School