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Click here or scroll down to respond to this candidateCandidate's Name
Raleigh NC PHONE NUMBER AVAILABLE EMAIL AVAILABLE LINKEDIN LINK AVAILABLESENIOR PROJECT MANAGER & SCRUM LEADVersatile and resourceful Agile leader with extensive experience leading and coordinating enterprise-level initiatives with business and Technical Global Teams in IT, consulting, Portfolio, and program management. Renowned for stellar organizational and management skills, balanced priorities, and ability to persuade stakeholders. With a proven track record of spearheading digital transformational efforts leading to organization-wide improvements. Skilled working in traditional/matrix environments involving stakeholders, implementation partners, and development teams, driving long-term and short-term business strategies. Established smooth working relationships with management, partnering teams, and program managers from ideation to implementation.KEY AREAS OF EXPERTISE & SKILLSExecutive Engagement Business Process Improvement Agile Conflict Management Project Management Mentoring Adaptability Presentation & Reporting Coaching/Servant Leader Leadership Communication JIRA/JIRA Align Flow Metric Confluence Mural SharePoint Ribbit Power BI Transparency MIRO Scrum l Kanban l SAFe l Conflict Management l Change Management l Risk Management l Microsoft Office CloudEXPERIENCEPearson Education Ltd PresentA dynamic Senior Project Manager with expertise in blending Agile and waterfall methodologies for optimal product delivery. Proven track record in hybrid project management, effectively adapting approaches to meet project needs and stakeholder expectations.Leading a program with the strategic goal of guiding the customer through the various learning stages and driving customer engagementDefined clear acceptance criteria for project deliverable, ensuring alignment with consumer needs and organizational goals.Fidelity Investments 2009 - 2024Principal Scrum Master07/2020 03/2024As a servant leader, help boost the efficiency of underperforming teams by identifying areas for improvement using data-driven approaches, leveraging tools such as JIRA Align, Power BI, Flow Metrics, etc.Facilitated discussion with the product owner and upper management to develop a roadmap for projects by understanding the vision, identifying requirements, implementing JIRA Algins program board to track dependencies, and resolution mapping, resulting in a 40% improvement in operational efficiency within the product area.Conducted an onsite Modernization Roadmap initiative with IT leaders to create a detailed Roadmap for the Scale our ServiceBank wire initiative, where wire digitization and application modernization were identified. This resulted in a 40% improvement in one-time bank wire efficiency and a 50% reduction in customer service calls, saving $70 million.Collaborate with stakeholders to define business cases, project objectives, scope, and success criteria, and develop project plans and schedules using Agile methodologies.Identify project risks and develop mitigation strategies to minimize impact on project deliverables.Changed a non-mature agile team, carrying over 90+ points per sprint, to a high-performing team, meeting sprint commitments and understanding the team's actual velocityachieving this through a time of change in the firm.Successfully managed a team of 20+ engineers in an end-to-end initiative to develop a new product, reducing the manual intervention of the operation team (e.g., customer support calls) by 50% within 6 months.Proactively identified and mitigated project risks and issues to minimize disruptions and ensure smooth delivery. Developed risk management strategies and contingency plans to address potential challenges.Contributed to continuously improving requirement gathering processes and methodologies, implementing best practices and lessons learned to enhance efficiency and effectiveness in the Bank wire project.Proficient in time management, fostering innovation, and facilitating the growth of complex projects in a fast-paced environment.Developed standardized methodologies for documenting business architecture patterns and facilitating knowledge sharing across teams.Communicated insights effectively to stakeholders, enabling data-driven decision-making and driving business growth.Program Manager2021 - 2024Projects: Personal Investment (PI) Prioritization ProcessDirected an Enterprise-level initiative involving VP-level stakeholders spanning across different business units (Personal Investment, Fidelity Brokerage) in categorizing and ranking features impacting customer portfolios for gaining visibility and increasing transparency of multiple projects that span across different business units.Implemented process improvement changes by increasing the acceptance rate from 30% to 85%.Created and formatted documents, reports, and presentations using Microsoft Word, Excel, and PowerPoint (Microsoft Office) to support project planning and communication efforts.Developed structured frameworks and methodologies to manage project documentation, including project charters, project plans, status reports, and change requests.Conduct post-project reviews to identify lessons learned and areas for process improvement and implement changes to enhance project delivery effectiveness.Collaborated with IT and business stakeholders to define digitization strategies aligned with organizational goals and industry best practices.Leveraged my expectational organizational skills, multitasking abilities, practical communication skills, collaboration, meticulous attention to detail, and insightful analysis to coordinate tasks/milestones to precision.Leveraged artificial intelligence (AI) technologies for document processing and management, reducing manual effort and error rates.Sr. Project Manager & Scrum Master2018 - 2020Projects: Airbnb Public, Chubb 3rd Party Implementation, KPMG/Walmart 3rd Party ImplementationLed two cross-functional Scrum teams(mainframe/Web) of 12 members to streamline multifaceted compliance projects, enforcing Agile throughout the team. Actively facilitated scrum ceremonies and introduced team building/social activities to promote team trust and collaboration.Standardized DOR, DOD, and Working Agreements for team alignment, successful collaboration, and working in a team environment.Implemented Agile mindset by conducting burndown chart, team velocity analyses, and continuous improvement initiatives.Set up 1:1 with team members to iron out disagreements about process and work style.Created a new hire boarding program and knowledge transfer session to build a self-sustaining team.Successfully managed and delivered the AirBnb IPO project from initiation to completion, meeting all project goals, objectives, timelines, and constraints.Led quarterly planning initiatives to define strategic objectives, prioritize initiatives, and allocate resources effectively, ensuring alignment with organizational goals and priorities.Managed daily standup, sprint planning, and retrospective; helped refine backlog and demos of product to stakeholders, resulting in effective communication and efficient workflow.Effectively resolved conflicts, promoted constructive dialogue among team members and resolved interpersonal issues by listening actively, understanding perspectives, and finding mutually beneficial solutions.Demonstrated strong decision-making skills by analyzing project requirements, risks, and constraints to make informed decisions that align with project objectives.Sr Quality Engineer2009 - 2018Projects - Client Blackout, GTMS Tax Calculation, NB Summary Page, RWOE 10B5-1, Pfizer Implementation (DB)Developed and implemented a Rest Test Automation Framework to facilitate scripting, scalability, modularity, process definition, reusability, maintenance, and cost reduction.Launched a completely adaptable testing framework that uses X-Engine to enable prioritization, control execution sequence, and construct data-driven testing.Resolved major data issues/blockers, designed and implemented new ideas for process improvementsTransitioned software development efforts to a test-driven development (TDD) process, which brought QA testing in on the front end of the development cycle for gains in code quality, software functionality, and programmer productivity.EDUCATION & CERTIFICATIONSAnna University, Tamil Nadu, INMaster of Business Administration (MBA)Anna University, Tamil Nadu, INBachelor of Science (BS), Computer ScienceScrum AllianceAdvanced Certified Scrum Master(A-CSM)Agility HealthAgility Health Facilitator (AHF)Scrum AllianceCertified Scrum Master (CSM)Scrum AllianceCertified Scrum Professional (CSP- SM)Scrum, inc.Certified Scrum @ Scale Practitioner |
