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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Gale Blvd apt 104PHONE NUMBER AVAILABLEEMAIL AVAILABLEProfessional summaryHighly motivated Customer Service Representative/Bank Teller, with extensive customer service and cash handling experience; outgoing professional with a track record of driving increased improvements. First-rate communication, problem-solving and conflict management skills. Prepared to bring 15 years of experience to a challenging new position with a growing company.SkillsProfessional customer service skillsMicrosoft applications skillsIn dept OSHA knowledgeExtremely adaptive learnerType 35 wpmEducationCriminal justice- some college (no degree)Oakland community college-Royal Oak campus -Royal oak miWork historyCitizens Bank Bank teller May 2022 current Detroit mi 48219Learned about customer financial needs, established trust and optimized sales opportunities resulting in quality customer service.Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.Answered telephone inquiries on checking and saving account loans and lines of credit.Completed highly accurate high-volume money counts via both manual and machine-driven approaches.Processed customer transaction promptly, minimizing wait times.Assisted customers with compromised debit cards and issued new credentials.Placed orders for customer checks and verified starting numbers.Logged cashiers check and money orders to maintained accurate account records.Customer Service Rep/Cashier May2022-October 2021Lowes- Allen Park mi 48101Maintaining quality assurance and customer satisfaction objectives.Utilized expert level of technical functions and trouble shooting customers needs to ensure my customers have the best experience with our company.Organized work to meet demanding goals with success while maintaining good housekeeping practices for safety rules and regulations.Machine operator- may-2019 to march, 2020Brose- New Boston inc. Huron charter township, miAchieved production requirements.Assessed products or subassembly for functionality or quality.Utilized expert level of machine function in a troubleshooting capacity.Kept work area clean.Made sure that products were produce on time and in excellent quality.Operator -back up lead-November 2011-May 2019Ford Motor Co Detroit Chassis LLC- Detroit, MIPlanned work and determined appropriate tools and equipment.Managed product testing process with staff engineers.Page individuals and inform them of after work emergenciesManaged shift equipment and materialsTroubleshootingCollaborated with staff engineers to optimize product testing process resolved inspection deficiencies promptlyWorked overtime, included evenings and weekends, to response to emergency conditionsTrained team members on specific operation and requirements.Reaching target of production.Shift manager- May 2007 to December 2011Taco bell- Southfield, MIEnsured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.Monitored cash drawer in multiple cash out station to ensure adequate cash management.Completed all point of sales opening and closing procedures, including counting the contents of cash.Investigate and resolved customer inquiries and complains quickly.Communicated with vendors regarding back-orders availability, future inventory, and special orders.Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture. |
