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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE(cell) EMAIL AVAILABLE~Summary~Client relations professional with over 15 years of experience in logistics, telecommunications, education, healthcare/insurance industries, and management. Proven problem solver with strong leadership skills. Able to establish rapport and provide solutions for both internal and external customers.~Employment History~Haulistic LLC, Naperville, IL Brokerage Account Coordinator Dec 2020 PresentEnter orders into the systemSchedule pickup and delivery appointmentsProvide timely updates to customers on shipment statusInvoice orders by validating cost and revenueTroubleshooting issues & resolutionTracking UpdatesTMS site maintenancePricing freightRate quotes to sales team and customersPontin USA, Chicago, IL Logistics Coordinator Sept 2019 Dec 2020Entered purchase orders and sales in the internal systemArranged and book deliveriesMaintained purchase order status and shipment tracking information up to dateBooked import and export shipments with ocean carriers and FFWProvided excellent customer service to suppliers, vendors, and customersCreated Export Documentation, including filing AES, with a high attention to detailsCW Worldwide Inc., Crete, IL Logistics Coordinator March 2018 Sept 2018Coordinated cost effective and timely transportation of freight for customersQuoted customers various options for freight movement.Tracked and traced freight from pickup to delivery.Negotiated pricing with LTL and Truckload carriers.Capital One, Rolling Meadows, IL Senior Cust Support Rep November 2016 December 2017Provided exceptional support to Capital One retail card holders.Troubleshoot and assist customers with accessing online accounts.Processed payments for customers.CW Worldwide Inc., Crete, IL Operations Manager January 2016 November 2016Coordinated cost effective and timely transportation of freight for customersQuoted customers various options for freight movement.Tracked and traced freight from pickup to delivery.Negotiated pricing with LTL and Truckload carriers.Minority Auto Handlers, Sauk Village, IL Dispatcher June 2015 January 2016Dispatched and arrive drivers and freight in computer systemMaintained accurate inventory of trailers in yard.Provided customers with estimated times of arrival for pickups and deliveries.Coordinated timely movement of freight by outside drivers.DeVry University, Addison, IL /CTU, Schaumburg, IL Online Chat Advisor May2013-April 2015Directed current students to appropriate departments within the University.Presented information in a factual and ethical manner to prospective students and others regarding schools programs and tuition.Generated inquires for the Admissions department by engaging prospective students via live chat.Set appointments for interested students with Admissions Advisors.LaSalle Network, Chicago, IL Customer Support Representative September 2012 April 2013Provided exceptional support to United Airlines employees via telephone.Ordered and tracked shipments of uniforms for employees.Processed credit card payments for customers.Applied Systems, University Park, IL Technical Support Representative January 2008 February 2011Provided exceptional support to insurance agencies via live chat, email and telephone.Performed customer software assessments to determine cause of error via remote internet connectivity.Setup and troubleshoot agencies to ensure successful downloading of information from insurance carriers.Assisted agencies regarding seamless online bridging of information from various insurance carriers.HCSC, Chicago, IL Claims Supervisor /Claims Coder October 2005 June 2007Interviewed and hire new claims coders, examiners and claims technicians.Monitored aged inventory to ensure claims processed in timely fashion.Provided weekly assessments for new employees and monthly assessments for all employees.Reviewed and approve high dollar amount claims.Represented department in various conference calls.Facilitated training of satellite office to ensure consistent level of service provided to claims.Assisted in the progression of the new employees upon completion of New Hire training.Processed incoming medical claims from hospital and doctors offices.Researched and satisfy any missing information within claims.Proofread electronically submitted claims and claims submitted via data entry.Initiated contact to service providers to verify information. |
