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Click here or scroll down to respond to this candidateCandidate's Name
Street Address
Tel: PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLESUMMARYDiverse professional with experience working in Human Resources Administer, Customer Service, Frontline Coworker, After Sales Representative, and Lead Receptionist. Highly motivated, easily adaptable, excellent customer service, administrative and cash handling skills. Proficient in Microsoft Word, Excel, PowerPoint, PeopleSoft, Sales Force (HOST), Taleo, SAMS, CARES, and ADP. Ability to type 75 WPM.WORK EXPERIENCEHERRC Supervisor December 3, 2023- PresentNYC HEALTH + HOSPITALS. New York, NYProvide oversight of day-to-day ground operations of the HERRC and ensure compliance with applicable policy and proceduresServe as a designated H + H staff contact on-site at the HERRC for guest communication, vendor coordination and general service deliveryProvide timely, routine reporting on a variety of items as requestedAddress and escalate on-site issues where necessaryProvide supervision and support for 24/7 operations as requiredShift Supervisor March 27, 2020- Oct. 23, 2023ACACIA NETWORK Brooklyn, NYOperated and COVID-19 Isolation and quarantine siteResponsible for providing supervision and administrative support for actions within the shelter.Oversee immediate facility operations, including emergencies during assigned shift.Supervise and train Residential Aides with performing various day to day tasks.Coordinate and schedule floor post as well as lunch/breaks for Residential Aides.Participate in operation departments team meetings.Provide ongoing feedback to Residential Aides through coaching, mentoring and one-on-one supervision as directed by the Program Director.Register new clients, orient them to the facility, and ensure that all mandated documentation is completed and distributed appropriately.Perform random locker searches as directed by the Program Director.Delegate and support Residential Aides with the completion of room inspections, wellness checks, garbage sweeps and kitchen assignments.Verify meal delivery receipts for accuracy.Shares information with the appropriate Case Manager and the Program Director regarding changes in clients behaviors, requests, concerns and grievances.Review logbook, shift report and provide briefings to incoming shift supervisors.Maintain an account of all walkie-talkies, room key cards, metro cards, laundry cards and clients belongings on shift.Ensure pack-ups are completed and accurately divided into clothing, personal documents and valuables.Provide timely and effective responses to client emergencies according to DHS incident training protocol and notification process.Ensuring access control, surveillance, safety, and documentation of compliance with AAPCI, DHS and HRAs regulations including but not limited to the verification of clients arrival and departure from the premises, maintaining an accurate bed count in the facility, and documenting curfew violators, violations and incidentsAdministrative Assistant July 3, 2018- March 26, 2020ACACIA NETWORK Jamaica, NYAssist Program Director with daily activitiesEfficient in CARESOrganize, manage and update employees filesDevelop contacts for off-site activities with businesses, community organizations and businessResponsible for processing payroll which includes making sure all worked hours are accounted for and any vacation or sick time are tracked and put into the payroll system.Participated in multiple Callahan Inspections.Prepares the monthly report for the programAssist with morning shift in absence of shift supervisor.Resource Assistant April 2017- Jan 2018CATHOLIC CHARITIES Brooklyn, NYHelps with the entire new hire application process. This includes collecting required employment information such as I-9s, employment application, background checks, reference checks, and resumes.Also has responsibility for processing payroll. This may include making sure all worked hours are accounted for and any vacation or sick time are tracked and put into the payroll system. They also answer employee payroll questions and facilitate resolution of paycheck errors.Maintaining organized and up-to-date HR files. This includes information on employee benefits, employment status, paid time off, sick time or any other employee nonproductive hours. They may also keep files of performance appraisal information, grievance or corrective action.Responsible for performing HR file audits to ensure that all required documents are collected and are maintained in employee files.Administrative Support Team Sep 2015 Mar 2017MACY'S (Human Resources) New York, NYDirect or coordinate the supportive services department of a business, agency, or organizationSet goals and deadlines for the departmentPrepare and review operational reports and schedules to ensure accuracy and efficiencyAnalyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of recordsConduct classes to teach procedures to staff and disposed of, or oversee the disposal of, surplus or unclaimed propertyReturns Customer Relations Coworker May 2014 Aug 2015IKEA Brooklyn, NYConferred with customers by telephone or in person to provide information about 8 or services, take or enter orders, cancel accounts, or obtain details of complaintsVerified to ensure that appropriate changes were made to resolve customers' problemsReferred unresolved customer grievances to designated departments for further investigationContacted customers to respond to inquiries or to notify them of claim investigation results or any planned adjustmentsRecommended improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problemsVerified to ensure that appropriate changes were made to resolve customers' problems.Recommended improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problemsFrontline Coworker Jun 2012 May 2014Brooklyn, NYReceived payment by cash, check, credit cards, vouchers, or automatic debitsAssisted customers by providing information and resolving their complaintsEstablished or identified prices of goods, services or admission, and tabulate bills using Calculators, cash registers, or optical price scannersAnswered customers' questions, and provide information on procedures or policiesRequested information or assistance using paging systemsCalculated total payments received during a time period, and reconcile this with total salesSupervised others and provide on-the-job training and computed and recorded totals of transactionsAftersales Representative Oct 2011 Feb 2012BEST BUY Brooklyn, NYReviewed claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claimsRecommended improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problemsCompleted contract forms, prepare change of address records, or issue service discontinuance orders, using computersCompared disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goodsKept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions takenLead Receptionist Nov 2009 Aug 2010VECTOR MARKETING New York, NYOperated telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointmentsGreeted persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinationsResolved complaints from customers or the publicPerformed administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents and filed and maintain recordsCollected, sort, distribute, or prepare mail, messages, or courier deliveriesReceived payment and record receipts for servicesScheduled appointments and maintain and update appointment calendarsEDUCATIONBerkeley College, Brooklyn, NYMajor: Bachelors in Criminal Justice 2019Borough of Manhattan Community College, New York, NYMajor: Associate in Liberal Arts, Jun 2011 |
