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Candidate's Name
Bowie, MD Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEI am highly adaptable, a fast learner, and consistently strive for excellence in every task I undertake. My strong work ethic and proactive approach allow me to tackle challenges head-on, while my teamwork and leadership capabilities ensure that I can collaborate and lead effectively in any environment. Work ExperienceFront Desk AgentAKA Hotels+Hotel Residences-Washington, DCApril 2024 to July 2024 Greeting guests:Making a friendly and professional first impression Check-ins and check-outs:Registering guests, assigning rooms, and handing out keys Reservations:Taking reservations by phone, online, or in person Payments:Collecting payments, making change, and verifying credit card information Guest needs:Answering questions, providing information about the hotel, and helping with luggage and transportation Complaints:Handling guest complaints and resolving issues promptly Special events:Assisting with planning events like weddings and business conferences VIP services:Arranging specialized services for VIP customers Dental Front Desk ReceptionistDental Dreams-Bowie, MDMay 2022 to October 2023 Greeting patients: Welcoming patients as they arrive at the office Scheduling appointments: Scheduling, canceling, and rescheduling patient appointments o Assisting patients: Helping patients fill out forms, check in, and resolve issues & Collecting payments: Processing cash receipts and collecting fees and deductibles o Managing insurance: Filing insurance claims, tracking their progress, and communicating with insurance companies Maintaining office inventory: Managing office supplies and communicating with vendors o Performing office duties: Scanning, filing, and copying documents o Preparing schedules: Preparing daily schedules for dental professionals o Verifying billing: Verifying patient billing information and methods of payment o Understanding treatment plans: Understanding treatment plans and setting up third-party finance options o Maintaining records: Ensuring records are stored securely and in compliance with privacy regulations Security OfficerAllied Universal-Bowie, MDJanuary 2022 to December 2022 Surveillance Alarm response spect and patrol premises regularly Prevention of criminal activity Submit reports of daily surveillance activity Incident reporting Authorize entrance of people and vehicles Cctv system operations Checking doors, windows and gatesEducationHigh school diplomaBowie High School - Bowie, MDMarch 2022 to July 2024Skills Guest services Phone etiquette Cash handling Night audit Microsoft Office Writing skills Microsoft Powerpoint Time management Microsoft Word Public speaking Social media management Front Desk