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Click here or scroll down to respond to this candidateCandidate's Name
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EMAIL AVAILABLE PHONE NUMBER AVAILABLEExecutive ProfileVisionary results-oriented professional with over 20 years experience in the financial services and banking industry including expertise in operations and project management. A leader in implementing strategic efforts for complex investment banking operations, with an emphasis on identifying, analyzing, addressing and resolving operational business issues. Consistently executes with excellence and delivers quantifiable results.Cross-Functional Team LeadershipBusiness Gap AnalysisPerformance ManagementEnterprise Portals and Content ManagementMultiple Site OperationsLeadership Development and TrainingCorporate CommunicationsDocument ManagementProfessional ExperienceWells Fargo Bank, NA Charlotte, NCAVP, Operations Technology Associate 6/13-8/21Responsible for managing all escalations for Commercial Banking, Corporate Banking and Government Institutional Banking. Responsible for end to end management of information security requests for the Wholesale bank.Monitored WIAM mailbox for escalationsOpened up escalation tickets for research and resolutionResponded to escalation emailsAnalyzed tickets for trends and underlying causesMonitored tickets and overall LOB activities for compliance with Service Level AgreementsProvided ongoing coaching/counseling and feedback to team membersSpearheaded team meetingsTrained and mentored team membersParticipated in process review projectsAssisted LOBs with provisioning and deprovisioning applications for team membersAssisted with BOTS trainingAssisted with technical problem resolutionTEKsystems - Client Bank of America Charlotte, NC 9/11-1/13Secure Data Governance AnalystResponsible for developing and deploying enterprise wide governance program over the use ofproduction data in non-production environments. Scheduling assessments of applications that are on a rotation to be assessed, working along with the Secure Data Governance and Assessment Teams to help coordinate remediation with the various LOBs (BOAs people, process, and technology process). Report on findings with applications team, Secure Data Governance and the Assessment Teams. Participate with the remediation team and transfer control of the process to them after results meeting. Follow up on open findings and access identity with LOB Report to system of record.Key responsibilities include:Assisted LOBs with completing Registrations and Control Gap AnalysisIdentified and reported upon gaps to bank standards and policies associatedwith the use of un-sanitized production data in non-production environmentsCreated and maintained Source of Record for non-production environmentsRecommended new policies/standards and updates to existing policies/standardsScheduled a working session if gaps found to become compliant with bank standardsAssisted with the design of an internal automation tool to assist with ensuring corporatecompliance with internal controlsAssisted in developing use cases for testing of internal automation toolSharePoint business process workflows and administrationTranslated existing requirements or generate new requirements into SharePoint solutionWells Fargo Bank, NA (Legacy Wachovia) Charlotte, NC 11/10-6/11Information Security Analyst (STAR Assignment)Responsible for end to end management of information security requests for the Wholesale bank. Managed shared mailboxes for Wholesale and Commercial; monitoring all incoming email requests and inputting the requests into the workflow tracking tool. Completed complex systems access requests and conducted client surveys upon successful completion of requests. Conducted update and process improvement meetings. Generated weekly reports and communicated results to senior management. Assisted in post conversion problem resolution and escalated as appropriate.Key responsibilities included:Worked with the SharePoint governance model to ensure that governance policies and procedures are followedCreated SharePoint web sites, automated workflowsResolution of SharePoint troubleshooting requestsProvided administrative and technical support for routine security-related issues.Participated in the review of existing systems security issues and procedures and provided support for testing, emergencies, installations, and conversionsProvided project support to new applications development and implementationMaintained familiarity with bank procedures and policiesProcessed credential/user access requestsWells Fargo Bank, NA (Legacy Wachovia) Charlotte, NC 11/09-11/10Commercial Banking Group Project Coordinator (STAR Assignment)Coordinated and monitored activities across project teams; responsible for ensuring goals and objectives of each team were met and ongoing status updates provided to Commercial Business Integration Leadership. Key responsibilities included:Designed, develop and implemented team SharePoint sites as a project communication tool and central repositoryServed as liaison between Commercial Integration leadership and the initiative teamsParticipated in weekly project team meetings to review the status of initiativesActed as escalation point for issues and concerns; developed and maintained workstream work plan documentsProvided single point of contact for day-to-day management of integration activities and/or escalation of issues or risks to the Business LeadProvided high level integration status reporting for Integration Leads/line of businessDeveloped and managed Communications plansProduced/completed project team scorecards; guided activities on a day-to-day basis to ensure completion of assigned deliverablesDeveloped executive presentations for strategic and tactical working sessions with Commercial leadership and cross-enterprise stakeholdersWachovia (Legacy First Union) Charlotte, NC 3/04-7/09AVP, Corporate Investment Banking (CIB) Office Services Manager(promoted from Executive Assistant Team Leader)Supervised the daily operations of Capital Finance, Treasury Services, Global Financial Institution and Investment Banking. Managed approximately 40 employees; Sales Assistants and Administrators in multiple sites including Atlanta, Birmingham, Atlantic and Mid-Atlantic regions. Key responsibilities included:Implemented process controls that effectively improved team productivity and efficiencySupported business strategies by managing/participating in special projects, which substantially improved integration of quality, operational, and overall business unit performanceDeveloped and coached team membersParticipated in all aspect of Human Resource functions for Administrative team members including; recruiting, on boarding, new-hire training, performance management, employee termination, compensation, management of paid time off requests, and scheduling systemsPartnered with senior leadership to serve as a change agent by driving corporate change initiativesActed as a liaison between team members, Human Resources and senior leadersExecutive Assistant Team Leader 2/00-3/04Reported to Managing Director, Head of Industrial GrowthIdentified as the single point person for ensuring the groups Executive Leadership, Senior Managers and team members were abreast of critical developments and day to day activities.Key responsibilities included:Performed all management functions for a team of 12 administratorsManaged overall scheduling, workflow, and expense reporting process while ensuring all administrative aspects are managed and executed in an efficient mannerCoordinated and facilitated meetings and events, teleconferences and live-meetings for team members and clientsComposed and disseminated executive level communications to team members as appropriateMaintained utmost confidentiality in discussions with management and Human ResourcesManaged Paid Time Off (PTO) and Family Care Time (FCT) schedulesDirected special projects and participated on project teamsParticipated in new employee on boarding activitiesParticipated in performance and compensation reviewsProvided ongoing coaching/counseling and feedback to team membersDelegated duties to team members as appropriatePartnered with cross functional diverse team members at all levels of the organizationNatWest Group, New York, NY 3/904/99Office ManagerPromoted to Office Manager based on exemplary job performance and continuously exceeding stakeholder expectations. I served as point person for communicating critical developments and daily activities in London, Hong Kong and other national locations, during operational relocation.Duties included:Provided administrative and managerial support for senior management, ranging from Senior Vice President/Department Head to Chief Operating Officer/Executive Vice President in charge of Finance, Operations, Technology, Tax/Banking Compliance, and PremisesMaintained utmost confidentiality in discussions with management and Human Resources representatives when handling salary, bonus, hiring and termination processes, timesheets and vacation schedulesManaged executives calendar and coordinated extensive travel arrangements as well as lodging (hotels and apartments) for domestic and international senior and middle management.While in Internal Audit, organized and maintained account files; coordinated, produced and typed audit manuals; updated Audit Tracking Reports to ensure that appropriate actions were implementedComposed and followed-up on all correspondencePrepared and analyzed monthly staff headcount report to ensure appropriate chargeback allocationsNegotiated with and monitored performance of external vendors and suppliers of goods and repair servicesTrainingCustomer Service TrainingRM Tools TrainingReporting OverviewLabor RelationsTreasury ServicesAssertive Communication SkillsTechnical ProficiencyMicrosoft Office Suite including: SharePoint 2007, MS Word, MS Excel, MS PowerPoint, and MS Outlook |
