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Click here or scroll down to respond to this candidateCandidate's Name
Union City, NJ Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEDynamic Customer Associate with over 20 years of expertise in customer service, sales management, and financial account management. Proven track record of exceeding sales goals, managing large teams, and delivering tailored client solutions. Adept at collaborating with legal teams, creditors, and internal departments to meet business objectives.Work ExperienceClaims ManagerMoishes Moving Systems-Jersey City, NJJanuary 2021 to June 2023 Processed and coordinated claims submissions, ensuring accuracy and compliance through thorough documentation review and data entry. Acted as the primary liaison for clients and adjusters, providing updates and addressing inquiries on claims status. Identified discrepancies in claims, facilitating timely resolutions to minimize delays. Senior Financial Analyst / Account ExecutiveStrategic Financial Solutions-New York, NYJune 2019 to January 2022 Managed clients' financial portfolios and exclusive accounts, delivering personalized debt resolution services. Collaborated with legal teams to negotiate settlements with creditors, monitoring clients credit reports and FICO scores. Prepare comprehensive financial reports and presentations for clients and internal stakeholders, highlighting performance metrics and recommendations. Sales ManagerComcast & Dish Network-Roseland, NJMay 2015 to January 2018 Provided monthly and quarterly forecasts to General Management based on team performance metrics. Create and implement effective sales strategies to achieve company goals and maximize market penetration for Comcast and Dish Network products. Address and resolve any issues or challenges that arise within the sales team or with clients, ensuring prompt and effective solutions. Design and implement incentive programs to motivate the sales team and drive performance. Customer Service ManagerAtlantic Coast Media Group (ACMG)-Jersey City, NJNovember 2010 to April 2015 Recruit, train, and manage a team of customer service representatives, fostering a positive environment that encourages high performance and teamwork. Track and analyze key performance indicators (KPIs) for the customer service team, preparing reports to assess performance and identify areas for improvement. Design and deliver training programs for new hires and ongoing training for existing staff, focusing on product knowledge, customer service skills, and company policies. Awarded "Outbound Sales Manager of the Year" in 2010, 2011, and 2013 for outstanding performance. EducationHigh School DiplomaEmerson High School - Union City, NJSeptember 2001 to June 2005Skills Credit Monitoring & Financial Analysis: Proficient in analyzing credit reports and FICO scores, providing actionable insights for clients. Outbound Sales & Collections: Expertise in campaign management and optimizing profitability through strategic dialer settings. Conflict Resolution: Skilled in resolving disputes with a calm and professional demeanor. Team Leadership & Training: Proven ability to lead and mentor large sales and customer service teams to achieve performance goals. Sales Strategy & Forecasting: Strong background in developing and implementing sales strategies, as well as preparing accurate forecasts. Client Communication: Effective communicator with a focus on presentations and clarifying complex financial information. Customer Relationship Management (CRM): Experienced in managing accounts, resolving disputes, and fostering long-term client relationships. Debt Resolution & Negotiation: Proficient in negotiating debt settlements and providing tailored financial solutions. |
