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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLEPHONE NUMBER AVAILABLEBrooklyn, Indiana Street Address
SummarySeeking a position within an organization which will assist in my personal growth as well as expanding my career opportunities. I enjoy working with people and expanding relationships. I love to smile and find that my personality puts people at ease. Twenty years experience working in the field of office administration; Detail oriented and loves interacting with people and building relationships. I am focused and driven by goals and tasks while being conscientious and dedicated to providing excellent team and leadership support. Excellent team player with a superior work ethic.SkillsSuperior work ethicsLearn new software programs easilyAbility to remain professional and courteous when dealing with difficult customersAble to address customer issues and ensure effective problem resolutionSelf-motivatedOverachieverWindows 2003, 2007, 2008, 2009, 2010, and VistaWordPerfectGoogle Preferred including GMail, GCalendar, Googledocs, Google GroupsMicrosoft Office Suites including Access, Excel, Outlook, PowerPoint, and WordPerfectAdobe AcrobatScanning technologyInternet researchDictation equipmentComputer SkillsCustomer ServiceTransaction ProcessingInsurance BillingInsurance VerificationRetail SalesProduct UpsellingInventory ManagementPatient History DocumentationPrescription EvaluationAttention to DetailAdministrative FunctionsTeam CollaborationCommunicationAnalytical ThinkingInterpersonal SkillsData VerificationProfessionalismAdaptabilityProblem-solving abilitiesManaging inventoryInterpersonal CommunicationMultitaskingRecord-keepingEquipment MaintenanceEvaluating patientsDetail orientationProblem-solving aptitudeOffice AdministrationOrganizational SkillsCritical ThinkingAppointment SchedulingComputer ProficiencyWritten CommunicationTeamwork and CollaborationPrescription VerificationSafety ProtocolsEffective CommunicationDecision-MakingTime management abilitiesAdaptability and FlexibilityRelationship BuildingTeam buildingQuickbooksSelf MotivationCustomer Relationship ManagementExcellent CommunicationContinuous ImprovementAnalytical SkillsGoal SettingTask PrioritizationProfessional DemeanorActive ListeningExperienceWalmart Camby, USAOptician01/2019 - CurrentProcess, refund or cancel ordersInsurance authorizationReliableManage and maintain office equipmentExtreme attention to detailOrdered stock from suppliers based on customer orders.Maintained accurate records of all transactions in computer.Organized inventory according to product type and manufacturer specifications.Processed payments for products purchased by customers.Conducted follow-up calls to ensure customer satisfaction with purchase.Participated in continuing education courses related to optometry technology advances.Greeted patients warmly upon arrival at office or store location.Educated patients about proper use of corrective eyewear, lifestyle habits, diet, exercise, which can affect vision health.Maintained records of prescriptions, orders and payments.Supervised and contributed to training student opticians.Provided information on lens types, frame styles and materials, lens coatings, and accessories.Ability to multi taskStrong written and verbal communication skillsLearn new software programs easilyStrong team player and self motivatedCoworkers call me over achieverProvided technical support to customers by responding to inquiries and resolving issues in a timely manner.Responded to customer emails and phone calls promptly, courteously, and professionally.Investigated customer complaints regarding product quality or service rendered.Maintained up-to-date knowledge of company products, services, policies, and procedures.Assisted customers with product installation, troubleshooting, and usage questions.Created detailed reports on customer feedback for management review.Recorded all customer interactions into the database system accurately and completely.Ensured customer satisfaction through effective communication skills and problem resolution techniques.Researched customer inquiries using available resources such as FAQs and online forums.Followed up with customers after issue resolution to ensure their satisfaction with the outcome.Collaborated closely with other departments such as sales or marketing to resolve complex customer issues quickly and efficiently.Identified areas of improvement in existing processes or procedures used for providing support services.Monitored trends in incoming requests from customers for identifying potential problems or opportunities for improvement.Coordinated with third-party vendors when necessary for resolving escalated customer issues.Documented customer correspondence in CRM to track requests, problems, and solutions.Audited customer account information to identify issues and develop solutions.Resolved issues with first call and escalated more complex issues to obtain necessary customer support.Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.Toa USA LLC Mooresville, USAQC Laboratory Technician01/2011 - 01/2019Managed and maintained external shipping label systemOrganized and managed all filesAssisted with onboardingAssisted with Human Resources part of the jobTrained other personnel on proper operation of laboratory instruments and techniques used in testing activities.Reviewed documents such as test reports, batch records, QC specifications for accuracy prior to release of product batches to ensure compliance with applicable standards.Ensured that all required documentation was completed accurately and timely to meet regulatory requirements.Participated in internal audits of the Quality Control Laboratory processes; provided feedback regarding areas needing improvement.Provided guidance to junior staff members on best practices for conducting QC tests effectively.Supported research and development teams by providing key data necessary for product design optimization efforts.Conducted daily checks of QC equipment performance parameters prior to use in production runs.Provided quality support to ensure that products met quality standards and customer requirements.Completed routine inspections of components and products to fulfill quality assurance requirements.Performed visual and dimensional inspections on manufactured parts.Conducted frequent quality and compliance reviews of production work.Compared samples to standards and specifications by performing detailed measurements and tests.Compiled inspection and test data in reports to document compliance with or deviations from strict quality standards.Provided lab staff with samples for testing to check quality and safety of finished products.Monitored and upheld safe operating procedures and clean area mandates to meet regulatory requirements.Performed visual inspections of finished products.Trained employees in proper equipment use and product testing procedures.Maintained lab cleanliness and safety standards.Calibrated, validated or maintained laboratory equipment.Interpreted test results, compared to specifications and control limits and recommended data for release.Responsible for set up, maintaining and closing of production reportsMaintained laboratory equipment and instrumentation; performed preventative maintenance as needed.Evaluated data generated from testing activities; prepared reports summarizing results.Conducted investigations into out-of-specification results; identified root cause of OOS results and implemented corrective actions.Documented all laboratory activities accurately in accordance with cGMP guidelines.Reported issues promptlyExperience with complex issue resolution at a high paced facilityContinually learning and being trained on QA Engineer aspects of the jobManaged and maintained QA docs and drawingsExcellent oral and written communication skillsPrioritized important tasksOSHA certified fork lift driverPerformed accurate and precise analytical tests on raw materials, in-process samples, finished products, and stability samples according to established procedures.Assisted in the development of SOPs related to laboratory operations, equipment maintenance, calibration schedules and safety practices.Education and TrainingIvy Tech Community College Indianapolis, IndianaAssociate of Applied Science in Paralegal Studies05/2010CertificationsCosmetology License, 11/1995, Knox Beauty College, Knox, IndianaComputerofficeskillsWindows 2003, 2007, 2008, 2009, 2010 and VistaWordPerfectGoogle Preferred including GMail, GCalendar, Googledocs, Google GroupsTab 3NeedlesTimekeeperMicrosoft Office Suites including access, excel, outlook, power point, and word perfectAdobe AcrobatScanning technologyInternet researchDictation equipmentBOSS software |
