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Click here or scroll down to respond to this candidateCandidate's Name
Location: Tampa, Florida, Qualification - Masters Phone: PHONE NUMBER AVAILABLE, E-mail: EMAIL AVAILABLEBusiness Analyst/Scrum MasterMotivated Business Analyst having 10.9 years of extensive experience in the Banking and Insurance domains with deep understanding of regulatory requirements, financial products and business process optimization with strong experience of Policy Administration Systems. My background provides advanced expertise in leading complex projects, driving process improvements, and delivering high-quality solutions that align with strategic business objectives.Professional SummaryEngage with business stakeholders to gather comprehensive data requirements through structured methods.Initially draft BRS (Business Requirement specification)/FRS (Functional Requirement specification) and convert them into technical documents as BRDs / FRDs at the requirement analysis phase of SDLC.Organize Agile meetings, workshops, or surveys to elicit detailed requirements. Document these requirements clearly and in a format that can be easily understood and used by the development team.Work with architects and developers to create innovative and efficient designs. Ensure that the technical solutions align with business needs and integrate well with existing systems.Responsible for removing roadblocks for the team to reach the assigned goals on time. Using a flexible approach that enables the team to respond to change.Sound understanding of functional testing, Business Requirement gathering and Identifying scenarios, test cases, QA procedures, Testing Processes, provide Quality Assurance and Quality Control (CAPA), create Test plans and Test strategy, Test Management, Quality Assurance, Quality Controls, QA Management, Software release cycles, Priorities, Severity of defects.Experience in all phases of Software Testing Life Cycle (STLC), Software Development Life Cycle (SDLC) like Waterfall and Agile framework.Lead problem solving and coordination efforts between various business units.Expert with performing Smoke Testing, Sanity Testing, Integration Testing, Regression Testing, Exploratory Testing, Migration Testing, ETL Testing and database testing, Negative and positive Testing.Skilled at Agile process of analyzing and mapping business requirements, technical documentation and implementing solutions that enhance operational efficiency.Provide guidance and motivation to the team, which help the team to increase the productivity.Select a person as a Shooting Star within the team in each sprint to motivate and inspiration.Facilitate discussions, decision-making, and conflict resolution within the team.Handle/organize different team activities within the team to provide a comfort space to work.Develop, share, and incorporate organizational best practices into business applications.Provide support to the team wherever is required, which helps to deliver the feature on time.Collaborate with technical teams to design and develop solutions that address business needs.Experience to maintain the application at the time of enhancement / improvement.Skilled at Agile process of analyzing and mapping business requirements, technical documentation and implementing solutions that enhance operational efficiency.Involved in day-to-day activity including co- ordination, milestone setting, task and actions management, and execution of plan within required timelines and to business quality expectations.Perform data cleansing and validation and rapid prototyping for key users.Proactively participating in open-ended questions to encourage stakeholders to provide detailed responses.Extensive experience in working with business analysis functions to ensure requirements have clearly defined the scope, objectives, and acceptance criteria.Create and maintain comprehensive documentation of business processes, requirements, and project developments.Work directly with technical staff, Product owners and businesspeople to create and maintain technical documentation.Maintain the relationship with business partners and support the whole team as required.As a Business Analyst, I Diagnose problems and identify opportunities for process redesign or modify and improvement, if required.Identify the project / feature risk within the scope and escalate accordingly during the calls.Ensure data quality, compliance, and secure handling of sensitive information.Recommend ongoing improvements and optimizations based on feedback and performance metrics.Strong understanding of Agile Methodology and ceremonies like Sprint planning, Sprint reviews, Backlog refinements, Retrospective meetings for each sprint in scrum.Prepare and present system prototypes, gather feedback, and make necessary adjustments based on stakeholder input to ensure alignment with business needs.I provided training and coaching staff members if needed.Strong communication skills including verbal, written and presentation skills.Strong initiative, self-motivation, Problem solving and ability to work independently, ability to analyse and resolve problem situations using good judgment and sound decision-making skills.SkillsMethodology:SDLC, STLC, Lean/ Agile development, Waterfall, Bug Life Cycle, MLOps testing frameworkTesting Tools:Data migration, ETL, Selenium (Java), Web Application, Swagger, API-Postman, SOAP, Data Validation, Data mining, Emulators, Ios, Android, I-pad, XML, JSON, PYTHON (Beginner)Files and DatabaseHTML, CSV, Microsoft Excel, SQL Server Management StudioDatabases:MS SQL Server, MySQL, OracleDefect Tracking System:ADO- Azure DevOps, JIRA, HP Quality Center, Version1, TFS-Team Foundation Server, Bugzilla, Fogbugz, ServiceNowVersion Control:GIT, MS Office, CICD Process for deploymentOperating Systems:Windows, Linux, networkDomainsBanking, Finance (BFSI), Insurance(P&C)- Commercial, Healthcare, Media, Food Retail, Casino Gaming & Education, FINTECHCertification & AwardsAZ900- Azure fundamentalsCertified Scrum Master (CSM) Scrum AllianceLOMA -281 (Insurance certification)Received multiple SPOT awards.University rank holder (under 10) for all semesters during masters program.Work ExperienceCoforge, Tampa - FL Mar 2023 CurrentBusiness AnalystDomain: - Life InsuranceSammons Enterprises is a group of financial companies, including some of the most enduring and stable businesses in our industry. I have engaged with FAST (Flexible Architecture. Simplified Technology), PBA (Pending Business Application), PPUI (Policy Print UI), Form Factory, Smart forms admin, Legacy, P-plus, Mac central, Utility Tool, Fast Configuration Tool, Figma designs, I-pipeline and Imagine applications for Midland National and North American companies for various Term and IUL Products.Involving Software Development Life Cycle (SDLC) methodologies such as Agile and STLC.As a Team leader, responsible for attending all the Agile ceremonies i.e., daily standup calls, story grooming sessions, team retrospectives meetings by suggesting and implementing improvements.In the absence of Scum Master, taking care of this role by organizing all the Agile meetings and attend Scrum of Scrum.Using ADO Azure DevOps tool for test plan creation, Epics/story creation, task creations and bug logging and tracking.All required documents repository saved in ADO tool for convenience.As a leader, I am responsible of requirements gathering and analysis for a project, create traceability matrix, including product development and policy management.Maintain an active backlog that is continuously updated and re-prioritized the features/ requirements.Lead testing for moderately complex projects.Creating Term and IUL Product policies using many web applications like - FAST applications, paper applications, I-pipelines and applying different actions using various tools and applications.Implement and test the newly created application -PBA for storing Pending business for North American and Midland National companies.Working on Product Configuration and Error message validations for different applications.Creating Test plans and Test execution documents for each story/feature.Conduct functional, regression, and compliance testing to ensure product quality and adherence to regulatory standards.Sound knowledge of rapid prototyping business flows like creating, designing and testing a product through iterations.Create and maintain comprehensive documentation of business processes, requirements, and project developments.Work with stakeholders to identify and document business needs and requirements, procedures and discuss problems to improve the existing processes.Create detailed analysis process maps and diagrams to understand and document current processes.Provide support to business initiatives through data analysis, identification of implementation barriers so that performance can be improved.Ensure the system documentation is up-to-date and accessible for future reference.Analyze and prioritize these requirements to ensure they align with organizational goals.Working as a Business Analyst and Identify inefficiencies or areas for improvement and recommend solutions to enhance operational efficiency.Data and event validation through SQL database with respect to claims, policies, Lobs.Support provided to convert the documented requirements into actionable stories and tasks for the development team.Conducted user acceptance testing (UAT) and gathered feedback to refine and enhance system functionalities.Verify the end-to-end data flow in Integration testing by using different systems and environments.Verify data and events through SQL Server Management Studio by applying queries at backend.Conduct system prototype demonstrations to validate requirements in Sprint Review meetings.Environment: Windows XP, ADO Azure DevOps, SDLC, STLC, SCRUM, SPRINT, AGILE, MS-Office, MYSQL Server, Swagger, API, Postman, Regression, retesting, SQL server Management Studio, Claims, Policies, Legacy, New Business, Midland National, North American, transactions, Term and IUL Products, JAVA ScriptR systems, Feb 2022 Oct 2022QA Project LeadDomain: - Media Domain Video Streaming TestingGrassValley is a manufacturer of television production and broadcasting equipment and the leading technology provider for the live media and entertainment market. It allows users to access multiple broadcasting channels, streaming their content to mobile, tablet, and desktop devices.Using Agile Methodology for Media domain project.Attending all the refinement calls related to requirements.Collaborate with stakeholders, Product Owners to document business requirements, create epics, user stories, and define project scope to deliver the high-quality software.Using Quality Centre as a Test management tool.Using SQL server management studio Database to verify the back-end data.Collaborate along with team members to create a robust framework for the API testing.Attending all the refinement calls related to requirements followed by Agile Methodology.As a Business analyst, I collaborate with stakeholders to document business requirements, create epics, user stories, and define project scope.Conduct regular check-ins with both business users and IT teams to address concerns and gather feedback.Exploring and creating query logs and summary reports.Creating Test Analysis documents against User stories.Creating test plans and cases, including Regression and performance test plans.Reviewing user interfaces for functionality and adherence to design guidelines.Creating testing reports and results reducing data to key insights thus enhancing team performance.Provide suggestions to improve processes and application quality.Collaborated with development teams to develop a deep understanding of features and architecture prior to testing.Using JIRA as a test management tool for Bug Reporting and bug Tracking.Environment: Windows XP, TFS, JIRA, SDLC, STLC, BUG LIFE CYCLE, HTTPS Request - Postman AGILE, MS-Office, MS SQL Server, Fogbugz, API, GUI, Sanity, Smoke, SQL server Management StudioCoforge (Formerly NIIT Technologies) Aug 2018 - Sep 2020 QA Test LeadBusiness AnalystDomain: - P n C (Property and Casualty) Insurance - Commercial lines Insurance ProductsAssurant is a global leader focuses on mobile device protection and related services; extended service contracts; vehicle protection; pre-funded funeral insurance; renters insurance; lender-placed homeowners insurance; and mortgage valuation and field services.Vehicle Protection System (VPS)- It improves ground vehicle lethality and survivability of Vehicles in challenging terrain and complex threat environments.Actively attended all the Agile ceremonies meetings and provide the status, ideas, queries, and feedback as required.Lead the QA team and managed the QA/BA responsibilities.Using various mediums to enrol the customer like API, Web, XML.Using SQL server 2014 for data migration testing by applying queries related to select, delete, alter, Joins.Used JIRA tool as a test management to create User stories, developers, and Testers task and for defect logging and tracking purpose.Improved team efficiencies by 20% to achieve work completion timelines.Collaborate with client-side teams and different stakeholders to gather requirements and ensure seamless integration with business processes.Provide continuous support for remediation to help actuaries remediate policies in Test-side environment.Identifies, recommend, and implements process improvements action plans to enhance testing strategies in our retrospective meetings.Worked on Data migration project and perform the file validations.Conducted end-to-end testing of ETL processes to validate data integration and transformation rules for Data migration.Created ETL Test Data for all ETL mapping rules to evaluate the functionality.Perform testing for ETL mapping and validation for all the fields, prior to deployment of ETL code till Production.Stored all the stories, store test plans, test cases, execute TC logged Defects in the Quality Centre (QC) tool.Participate in review of business requirements, stories, and definition of acceptance criteria.Developed test plans and cases, including Regression and performance test plans.Organize and lead meetings to discuss requirements, progress, and issues.Working closely with Product managers to understand products function and testing requirements.Ensure that proposed solutions align with business requirements and goals.Lead problem solving and coordination efforts between various business units.Develop visual representations of current business processes (e.g., flowcharts, process maps).Increased business productivity by 60% for running remediation on bad policies in Production.Participate in or oversee user acceptance testing (UAT) to validate that solutions work as intended.AFLACDomain: Health InsuranceWorking as a team leader with handling team of 12 specialists in Aflac project dealing with HealthInsurance. Working on SQL followed by Agile technology with Scrum team handling daily status and standup calls.Developed 200+ test plans and cases, including Regression and performance test plans.Reviewed 50+ user interfaces for functionality and adherence to design guidelinesExecuted test cases across 15+ functional areas.Analyse and review business requirements from Epics or user stories to understand the testing needs and identify test scenarios.Working closely with Product managers to understand products function and testing requirements.Working with the Scrum team from Backlog refinement, where we set the priority order of the feature till sprint planning to estimates them for testing purpose with Functional Point analysis method/ Fibonacci series method.Create a detailed test plan that includes test objectives, scope, resources, schedules, and deliverables.Drafted testing reports and results reducing data to key insights thus enhancing team performance.Collaborated with 5 software development teams to develop deep understanding of features and architecture prior testing.Sprint Planning and Retrospective meetings to document learnings and implementation plan for next cycle.Created QC Test Graphs, workflows and reports and validated final test status before production.Contribute to test requirement plan with user teams and define scenarios.Attend Daily stand-up/ huddle/ status calls.Work with stakeholders to prioritize requirements based on their impact on business objectives, urgency, and feasibility.Supported senior analysts in data collection, process mapping, and creating detailed reports.Develop user manuals, training materials, and process documentation.Provide training and support to end-users on new systems or processes.Understanding of IT systems, software development, and project management methodologies.Serve as a point of contact between business units and technical teams.Generate and present weekly status test reports, monthly status test reports to stakeholders, highlighting testing progress, defects, and overall quality.Dealing with Claims, policies, Billing systems, different Agent systems with respect to assigned Insurance policy.QA processes/procedures and have proven expertise in manual testing.Manage SW installation and perform required SW version updates to Jira, confluence, and all installed ad-Ons.Provide administration, maintenance, and upgrade support to Jira, Confluence, and integrated add-ons.Environment: Windows NT/XP, HP Quality Center, Waterfall, SDLC, AGILE, MS-Office, MS SQL Server, ATLASSIAN JIRA, JIRA Admin Tool, ALM 11.0, SELENIUM, Version 1, Bugzilla, API, Web XML, Data mining ToolTSYS International, India, Sep 2013 Sep 2017Business AnalystDomain: - Banking Card DomainPRIME Product is a highly parameterized solution for credit card related processes both for issuer and acquirer banks.Reviewed functional/design specifications and other relevant documents to extract test requirements.Work closely with Business Owners to outline testing Requirements using rational requisite pro.Prepared and Reviewed Test/Business Scenarios and Functional Test Cases.Reverify the values using SQL Database queries in different environments.Identification of test condition, creation, and review of test cases, involved in test planning for all the new requirements and worked on agile releases.Analyzed business processes and systems to identify opportunities for improvement within banking operations.Experience in Product management process.Develop specifications for what the solution should accomplish, including detailed descriptions of features and functionality.Assess proposed solutions to ensure they meet business requirements and offer value.Prepare an agenda that includes key topics, such as current challenges, desired outcomes, and specific data needs. Share this agenda in advance to allow stakeholders to prepare.Monitor the implementation of improvements to ensure they are effective and adjust as needed.Providing demo to client and thus resolving queries of the client regarding the CR.Creation/Enrolment of Credit/Debit cards through the UI application/Encrypted Files.Processing the EDI transactions on cards with compliance system.Raised the incidents, design systems, UI Framework in a ServiceNow environment.Implement the transaction mandates as advised and valued by Visa, Master card, AMEX in prime compliance product.Performed backend testing using SQL queries to check backend data and data integrity.Identified high quality bugs and reported using Quality Center.Replacing, reissuing all kind of cards in case of any loss/theft/damage.Used API tool Postman to validate the data and transactions.Facilitated workshops and meetings to gather and document business requirements and communicated findings to technical teams.Participated in test plan and test cases review meetings, Generated report using HP Quality Center and Sphere.Provided Training to juniors, Performed Mobile and Web browser testing (Google, Safari, Android and iPhone).Responsible for Performance testing on different applications in production like environment using Load Runner. Interaction with application designers and business analysts to gather NFRS (Non-Functional Requirements Specifications) and responsible for creating PE Strategies, identifying & creating scenarios, creating & executing scripts, analyzing the results and creating reports.Analyzing the performance of the system and identifying and improving the key bottle necks like memory leaks etc. Use HTTP Watch tool for bandwidth testing and create reports.Environment: Load Runner, Oracle 11g, JIRA, HP ALM 11.0, APT (Automated Pricing Tool), Availity Web Portal, Soap UI, HP Recorder, SQL NavigatorBusiness Analyst (Software Tester) at Chetu Pvt. Ltd, Noida, India June12- till August 13Quality Analyst (Software Tester) at i-World Solutions Pvt. Ltd May10- till June12 |
