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Click here or scroll down to respond to this candidateCandidate's Name
Miami, FL Street Address
EMAIL AVAILABLE / PHONE NUMBER AVAILABLESUMMARYDependable and service-focused Delivery Driver motivated to deliver consistent, prompt, and courteous service. Reliable and energetic professional provides prompt, seamless access to supply. Veteran driver over more than 8 years delivers energetic approach to meeting expectations.Safety-conscious driver experienced with light trucks and vans. Works quickly to meet daily targets with expert loading, unloading and transportation. Adapts quickly to changing situations to overcome problems and maintain performance. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.SKILLSQuality AssurancePayment CollectionDispatch CommunicationGoods TransportExcellent customer servicesPackage ScanningTeamwork and CollaborationSafe DrivingDefensive Driver TrainingVehicle InspectionVehicle InspectionsGPS NavigationEXPERIENCEDelivery Driver / UPS - Miami, FL 11/2023 - Current Performed pre-trip inspections of delivery vehicle according to company guidelines. Improved project completion time, multi-tasking operations on heavy equipment and trucks. Wrote receipts for loads picked up and collected payment for goods delivered and for delivery charges. Ensured accurate completion of all paperwork associated with deliveries. Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.Inspected delivery vehicle to ensure optimal safety and performance prior to each trip. Promoted positive customer service by delivering on-time shipments and fully resolving issues. Monitored fuel level throughout shift and refueled when necessary. Navigated routes with relevant map programs and GPS systems. Assisted warehouse personnel in packing orders when necessary. Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents. Drove safely in all weather conditions including rain, snow, sleet, ice. Insurance Broker / Providers First - Miami, FL 06/2021 - Current Managed multiple accounts simultaneously while meeting deadlines efficiently. Pushed through objectives, persuading clients to purchase by applying advanced sales techniques. Stayed abreast of industry changes to amend insurance programs for existing and prospective clients. Maintained up-to-date knowledge of industry trends and regulations. JRPromoted agency products to customers in person, by telephone and in writing. Developed, implemented and monitored new underwriting guidelines for agency. Built relationships with external parties, such as carriers, vendors, and regulators. Ensured compliance with all applicable laws and regulations. Strategized long-term business objectives by assessing customer feedback for direction on process improvements.Monitored clients' insurance coverages to ensure changing needs were met. Conducted meetings or phone calls with potential clients to present insurance policies and answer questions. Resolved customer inquiries regarding policy changes or coverage issues. Achieved repeat business and referrals through personalized services. Sought out new clients and developed clientele by networking to find new customers. Responded to customer inquiries and problems to promote great service. Called or emailed lapsed clients to inquire about continuing needs. Interviewed prospective clients to gather information on financial needs and discuss existing coverage. Driver / Lyft And Uber - Miami, FL 08/2017 - Current Communicated effectively with dispatchers regarding pick-ups and deliveries status updates. Participated in training sessions regarding safe driving practices and defensive driving techniques. Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.Determined most expedient trip by mapping out driving routes ahead of time. Saved fuel by leveraging GPS to identify faster routes. Health Plan Advisor / PDVSA - Caracas. Venezuela, AR 01/1998 - 10/2015 Monitored clients' insurance coverages to ensure changing needs were met. Advised clients on how to maximize their coverage based on individual needs and budget constraints. Contacted underwriters and submitted forms to obtain binder coverage. Calculated premiums and established payment methods. Built loyal and long-lasting customer relationships from day one by providing quality service throughout stages. Created individualized proposals for clients to include coverage options, premiums and enrollment guidelines. Strengthened traceability by developing organization systems for keeping records, reports, and agendas. Attended company-sponsored gatherings to speak to community groups on healthcare coverage and long term goals.Sought out new clients and developed clientele by networking to find new customers. Performed data entry tasks related to processing claims, enrollments, terminations and other administrative duties. Provided customer support for members to answer questions about their health plan benefits and coverage options.Processed claims payments quickly and efficiently while maintaining accurate records. Attended company-sponsored gatherings to speak to community groups on insurance coverage options. Analyzed clients' needs and financial situations to customize insurance policies for individual necessity. Conducted regular reviews of existing policies to determine if they still meet members' needs or if adjustments are needed.EDUCATION AND TRAININGAssociate of Applied Science: International Business Universidad Alejandro De Humboldt - Caracas. Venezuela, AR |
