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Click here or scroll down to respond to this candidateCandidate's Name
Albany, GA Street Address
PHONE NUMBER AVAILABLE - EMAIL AVAILABLEPROFESSIONAL SUMMARYSKILLSCustomer ServiceCredit Card ProcessingNumeric 10-Key Cash ManagementMulti-Line Phone SystemsAttention to DetailOffice ManagementDebt Recovery ExpertiseTelephone EtiquetteData Entry ProficiencyCustomer Relationship ManagementNegotiationPayment ProcessingCash ApplicationMicrosoft OfficeFair Debt Collections PracticesWORK HISTORY02/2022 to 01/2023 Collections CoordinatorManpowerGroup HeadquartersIdentify and communicate with customers with delinquent accounts by mail, email, phone, etcWork out terms for payment or initiates other actions as necessary Ensure collections operations function smoothly and effectively Follow up with past due accounts.12/2019 to 01/2022 Assistant ManagerSecurity FinanceAssists manager in supervising tasks performed in the branch and provides guidance and assistance to office staffAssists with developing and maintaining good customer and dealer relationships with continuous, positive contactAssists with account gain through proven loan judgment and effective customer and dealer solicitationPerforms and oversees collection activitiesEnsures all branch actions are in compliance with state and federal regulations and Company policies regarding lending, collections, repossession, cash management and employment actionsEnsures Company's SAWS methodology is followed for evaluating loan applications and determines proper loan structure (determining advance, term, rate& appraisal)Ensures proper automobile appraisalAssists with appraisals, acquisition/disposal of repossessions Maintain office cash with accuracy and securityPrompt and regular attendance is required.10/2013 to 05/2017 Bank TellerPark BankProcess standard teller transactions for customers including servicing client accounts, accepting loan payments, managing safe deposit box payments, cashing checks, balancing cash drawers, handling night deposits, correcting discrepancies Process 25+ customer transactions per hour with 100% accuracy and complete client satisfactionAdhered to strict banking operations and guidelines. 03/2022 to Current Collection SpecialistCHS Sarasota, FLUsed skip tracing and other techniques to locate debtors. Worked in call center environment handling manual and automatically dialed outbound calls.Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.Maintained high volume of calls and met demands of busy and productive supports the annual HEDIS audit and other HEDIS like audits, by organizing provider outreach, pursuit, collection and upload of provider medical records into the internal database.EDUCATIONCertified Billing and Coding Specialist certification National Health Career Association12/2023 ASSOCIATE OF ARTS WITH A CONCENTRATION IN BUSINESS: Business Administration And ManagementUniversity of Phoenix - Tempe, AZ06/2019Central Alabama Community CollegeREFERENCESReferences upon request |
