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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLESUMMARYHighly personable, self-reliant and results driven Customer Service Professional with a broad-based background in shipment management and business development. Proven ability to handle multiple challenges effectively. Handles high volumes and thrives in a fast-paced environment. Consistently deliver positive results to the satisfaction of both the company and the customer. Areas of strength include:MS Excel, Word, and OutlookBuilding Good Working RelationshipsStrong Communications SkillsWorking efficiently in a fast-paced environmentEXPERIENCEAxsun Group, Burr Ridge ILDispatcher, August 2 2021 PresentDispatch Company drivers for local work and over the road.Handle drivers payroll inputting their hours on a weekly basis.Create workorders for each move and when completed I close them out.I update IFTA and send to our Corporate office. I use SAP System to input all the information on the moves the drivers do on a daily basis.Trace the incoming moves on the rails and when grounded I dispatch the loads.Central States Trucking, Oakbrook ILDispatcher, 2017 August 2021henDispatcher for 14 local and over-the-road truckers for CST.Make sure the drivers E-logs are up to date on a daily basis.Terminate per diem empties that are empty at the customers for each SSL.Check the dispatches to make sure the drivers got lifted on to correct chassis and the deliveries have been completed. The system I use to dispatch drivers is Profit Tools and that is where the drivers information is updated for each load and or empty. Set up appointments for drivers to get drug tested when they are due. In contact with rails when drivers are having issues. Send emails to SSL for termination of empties.Maersk Line, Oakbrook Terrace, IL 1989 November 2016One of the worlds largest container shipping companies operating in 130 countries. Multinational with a wide range of activities in the shipping, logistics and the oil & gas industries.Delivery Specialist, 2008 PresentLiaison between customers and all involved vendors/departments to ensure seamless transport of sensitive cargo of both military and commercial shipments.Coordinate railroads, depots and draymen to ensure service reliability and customer satisfaction.Research to determine most cost effective routings and negotiated rates with local drayage companies.Handle Key Clients such as Wilton, Kimberly Clark, Bradford, Ford and Nike. Monitor movement and in constant communication with customer to expedite movement of shipments.Supervisor Team Leader, 1993 2008Import Supervisor for Chicago location for six dispatch coordinators.Significantly increased customer satisfaction ratings by 60% expediting all shipments and ensuring high degree of accuracy on all documents.Trained staff in system upgrades (Dispatch, CDS, RKEM).Bridge Terminal Transport (A Maersk Line), Chicago, ILDispatcher 1989 - 1992Dispatcher for local and over-the-road carriers. Set up truckers on a daily basis to ensure timely delivery.EDUCATIONBogan High School, Chicago, IL, DiplomaPROFESSIONAL DEVELOPMENTPEX TrainingPhilip Crosby Quality Management CollegeParticipant - ISO9001 Certification Process for the Regional Dispatch TeamCode of ConductCare ProTime ManagementIndustry KnowledgeQuality Service SkillsManagement SkillsHazardous Material (HazMat) TrainingFraud Detection, Corruption and Detection SkillsASIC Interaction SkillsCPR CertifiedAWARDSQuality Achiever - 2007, 2008WOW Recognition Recipient - 2013, 2014PROFESSIONAL AFFILIATIONSTruckers Intermodal AssociationHOBBIESBowling, Traveling, Animal Rescue |
