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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE 2015 Alice Springs Court, Mt. Juliet, TN 37122 ObjectiveTo secure a position with a financial institution that will utilize my 15+ years of hands-on experience to positively impact its growth and effectiveness.ExperienceTruist Financial Bank (formerly SunTrust Bank), Nashville, TN 12/04 to 06/24 Vice President, Retail Credit Operations Insurance Servicing Senior Manager 08/22 to 06/24 While managing the Retail/Consumer Real Estate Insurance Servicing team, I was responsible for those typical team management tasks calendars, workloads, training, and HR events. Specific to this function, I was able to leverage my experience and background with real estate documentation, title work, ownership, and data integrity to focus on eliminating negative or erroneous client impact; monitoring compliance to flood regulations during the life of the loan; helping support the client retention groups with client complaints/concerns; and partnering with the Core Servicing teams to improve end to end collateral servicing processes as they related to real estate insurance requirements, lien perfection and lien releases. Assistant Vice President, Collateral Risk/Post Closing Business Analyst III 05/21 to 08/22 Bank Operations Officer, Collateral Risk/Post Closing Business Analyst II 12/20 to 05/21 Bank Operations Officer, Collateral Risk/Post Closing Systems & Procedures Analyst 10/20 to 12/20 Bank Operations Officer, Collateral Risk/Collateral Release Systems & Procedures Analyst 02/16 to 10/20 Tasked with writing and perfecting all procedures, completing any special projects assigned as well as continuing my role as a workflow manager. Served as a backup for the Consumer Lending Escalation and Resolution Team where we are required to correspond with clients on Qualified Written Requests, the Escalation Research Management Team which handles all manner of internal escalation issues, as well as the Liquid Collateral Department who validates all manner of documentation as it pertains to accounts secured by CDs, IRAs, Insurance Policies, Savings Accounts, etc. Collateral Risk Workflow Coordinator 03/15 to 02/16 Responsibilities include ensuring all work meets deadlines & levels of service, training of teammates, maintaining & ordering of supplies, handling of escalated issues, writing procedures. Responsible for all training for teammates. Subject matter expert on deed correction /recording issues. Collateral Risk (formerly Equity Defect Cure Group) Specialist 01/13 to 03/15 Responsibilities include ensuring all work meets deadlines & levels of service, training of teammates, maintaining & ordering of supplies, handling of escalated issues, writing procedures, and performing abstract title searches. Research & Fulfillment/Mail Services Workflow Coordinator 08/10 to 05/12 Responsibilities include ensuring all work meets deadlines & levels of service, training of teammates, maintaining & ordering of supplies, handling of escalated issues, writing procedures. Research & Fulfillment Specialist 02/08 to 08/10 & 05/12 to 12/12 Proficient in researching loans & lines of credit in regard to determining correct account set up as well as locating payments, advances, histories, statements, etc. Assisted teammates in training as well as creating procedures utilizing MS Office (Word, Excel, Outlook). Online Banking Technical Support Specialist 02/07 to 02/08 Duties include troubleshooting the website as well as the customer's individual internet browser and computer settings. Given the opportunity on multiple occasions to teach the skills involved regarding basic computer knowledge and corporate software, as well as policies, to incoming employees as well as tenured service representatives. Email Customer Service Representative 12/04 to 02/07 Duties included answering emails from banking customers concerning information regarding their deposit accounts, loans and mortgage accounts. I was responsible for researching all manner of banking questions while maintaining a high standard of quality concerning the information given as well as grammar. Also, I am required to troubleshoot customer software. Also, responsible for conducting training sessions with co-workers.EducationVolunteer State Community College Gallatin, TNMiddle Tennessee State University Murfreesboro, TN Mt. Juliet High School Mt. Juliet, TNTechnical ProficienciesMicrosoft Word, Excel, Access, Visio, PowerPoint, Outlook, Teams; Adobe; Salesforce |
