| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Wetumpka, AL Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONALSUMMARYI have been to college for accounting and nursing. I have a variety of job background, but Beverage Service and management is my most experience. I have 30 yrs of work history in the Service Industry. SKILLS Customer ServiceLegal RequirementsService Operations ManagementDisciplinary MeasuresBeverage PreparationCustomer EngagementFood and Beverage ManagementBeverage KnowledgeCustomer Service StandardsHealth and Safety StandardsCustomer OrdersPOS Software ProficiencyGuest RelationsCustomer SatisfactionService Staff SupportOperations OversightCustomer Complaint ResolutionRegulatory GuidelinesHazard Analysis and CriticalControl Points (HACCP)Policy and ProcedureEnforcementEmployee PerformanceEvaluationsTeam Recruitment and TrainingBar SupervisionSupply OrderingRecords ManagementAudit PreparationTeamwork and CollaborationCalm and Pleasant DemeanorOrientation and OnboardingLiquor Law ComplianceTrain EmployeesAccounts Payable and AccountsReceivableEquipment MaintenanceWork Schedule CreationClosing ProceduresFire Safety RegulationsHiring and OnboardingCustomer Needs AssessmentsInvestigating ComplaintsCooking ProceduresProper Food HandlingWork Station AssignmentsTimesheet OrganizationSchedule Crew MembersWORK HISTORY BEVERAGE SUPERVISOR 10/2021 to 08/2022 Wind Creek CasinoImplemented new drink policies, reducing over-pouring by Number%. Trained and developed beverage staff on proper techniques, knowledge and skills.Coordinated inventory for daily operations and special events such as Types.Oversaw work of Number bartenders, beverage servers and bar attendants.CARGIVER 03/2020 to 10/2021Mending Hearts Family ServicesBAR MANAGER 03/2018 to 03/2020Tramps Calera, ALClosed out cash register and prepared cashier report at close of business. Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.Maximized customer service by training staff, overseeing operations and resolving issues.Kept alcoholic beverages well-stocked and organized to meet expected demands.Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events. Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies, providing Number% improvement over prior onboarding process.DELI ASSOCIATE 10/2016 to 05/2018WalmartCarefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.Maintained clean, trash-free workspaces to maximize productivity and safety.Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.Opened new inventory and rotated stock by dates to maintain freshness. Restocked supplies and prepared additional ingredients during downtime for expected busy periods.Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.Listened carefully to customer instructions and prepared orders according to those preferences.Made food according to standard recipes with requested changes for customer satisfaction.Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices. Delivered exemplary customer service to guests, even in peak business periods to promote retention.EDUCATION North Central Tech, Wausau, WI 2002Professional development completed in SubjectCERTIFICATIONS CFBE - Certified Food and Beverage Executive Area of certification Training - Timeframe |
