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Click here or scroll down to respond to this candidateCandidate's Name
Cybersecurity Specialist/Help DeskNashville, TN Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEMy solid and extensive background in communication affords a seasoned, dependable and detail-oriented representative for excellent customer relations and sales experience in a host of varyingbackgrounds. Proficient in many company-specific software programs, as well as extensive knowledgeof phone communications, beginning with my career in the Navy in Cybersecurity Specialist.CORE STRENGTHSSharp problem solver, proven sales track record, courteous demeanor, seasoned in conflict resolution,up selling and strategic consultative selling techniques.#readytoworkAuthorized to work in the US for any employerWork Experience.NASDA Department of Agriculture4350 North Fairfax Drive #810Arlington, VA 22203TELEPHONE:PHONE NUMBER AVAILABLEI provide NASDA with survey Data for local farmers. Survey aerial maps, dealing directly with landowners on how much land is used for grazing, pasture. Also, surveysfor ranchers raise cattle and other animals.Medical Technology Designer Venusian Technology, INCMarcum Center - Tullahoma, TNJanuary 2020 to April 2023I've enjoyed learning a lot about project management and development of new technologies in themedical field. Design medical technology, AI/ML technology designing. Set up corporate companies, handles Problem Statements, Solution statements, Market Statements, Competitive Market Space, Business Models, Milestone and Timelines, build P&L, deal with license contracts.National Sales Manager/Customer Service RepDamar Worldwide - Nashville, TNJune 2019 to January 2020 Six state territory, provided sales support to wholesale only. Researched, troubleshooted, resolved customer concerns and boosted sales 30% in the first 6 months.Help Desk SupportGov Deals/Liquidity Services, Inc - Nashville, TNJuly 2013 to April 2019Government Surplus auctions Helped enrollees register to purchase through website. Qualified and rejected suspected fraudulentenrollees. Three industry-specific software programs are better employed to serve company's needs.National Sales ManagerStorm Leads, IncJune 2012 to May 2013Set up new accounts nationwide for contractors and roofing companies. Set pricing for services and drafted policies for different states to generate new accounts. Handled marketing for Storm Leads via internet, video, and print. Managed call center reps for appointment setters that contracted our services.Senior Healthcare RepresentativeCVS CaremarkOctober 2010 to February 2012 Enrollment for Medicare "Part D" members Review Medicare "Part A, B and "D." Review prescriptions and premiums to advise of possible upgrades to coverage, intake customer. HIAPP licensedprofiles including prescriptions and assist in appeals process as well as gap coverages, medication cost,etc. Proficient in "People Safe," "M Best," and "Marx" software. Extensive ongoing education.Sales and Retention SpecialistAT&T - Nashville, TNJanuary 2008 to August 2010 Fielded an average of 60- customer service calls per day. Recommended and helped potential and current customers select equipment according to their needs. Exercised sound judgement while assessing accounts and issuing needed credits, making exceptionswhere warranted. Managed a wide variety of tasks to resolve issues quickly and effectively.EducationAssociate in Electronics in Satellite Communication,Cybersecurity and Crypto specialistUniversity of Heidelberg
Associate in Computer science, IT technicianDobyns-Bennett High School - Kingsport, TNSkillsChat GPT, AI/ML design Desktop Support Tech Support Service Desk Cybersecurity and Crypto Helpdesk Support Secret Clearance MAC Sales Support (10+ years) Legal liaison (5 years) International patent researcher (4 years) Dispatch (4 years)CHATGPT-4 Customer Service Microsoft Office Microsoft Word PowerPoint Sales Computer Networking Microsoft Windows Operating Systems Network Support VoIP VPN Network Administration LANMilitary ServiceBranch: United States NavyService Country: United StatesRank: E4Cybersecurity Specialist, IT communication controller.Commendations:Special Category Top Secret Security Clearance (SPEEDCAT)Certifications and LicensesInsurance LicenseSecret ClearanceTop Secret ClearanceTS/SCICrypto Specialist, Satellite Comm ControllerAssessments: IndeedMicrosoft Office: Mail & Calendar (Mac) ProficientMarch 2019Using Microsoft Office Mail and Calendar tools to manage workload.Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continueddevelopment in any professional field. |
