| Candidate Information | | Title | Project Manager Help Desk | | Target Location | US-MD-Aberdeen |
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Click here or scroll down to respond to this candidateSuccessful at building strong professional relationships while keeping high team morale and energy. I am an enthusiastic initiative-taker with excellent communication, organizational and computer skills with ability in the areas of management, project coordination, customer service, sales, call-center and help desk operations, and leadership. I will be an excellent fit for your organization.SKILLSProject Manager/Supervisor Purchasing / Inventory ManagementCustomer relations specialist Vendor coordinatorCommunication Skills Computer LiteracyLeadership / Teamwork Facilities / Safety proceduresCAREER HIGHLIGHTSManage the daily operations for Matrixes bring the backlog back up to 100% on time productions.Manage the installation of twenty-six facilities for inmate payphone services for over 2200 payphones.Experienced managing multiple projects at one timeRecovered over $1.72 Million in transition dollars spent, central offices audited, and reporting items included barcode results, inventory recovery projects.Planned and conducted post-award conference to ensure compliance with contractual requirements.Secured numerous company achievement awards for delivery of exceptional customer service; a talent for finding customer needs and presenting company products and service offerings.PROFESSIONAL EXPERIENCELifestyle Choice Aberdeen, MDDistributors 2/2008 Present20 hours per weekSell Fuel Treatment to new accounts, planning the work schedule to include calls from potential distribution.Train and build distributors to have positive, productive relationships with their customers and to keep correct records for all sales.Train distributions (20 distributions) to be correct with pricing strategies, including promotion.All pricing, making up the sale information for all flyers. Sales and Credit Cards use keeping accurate records for the sales; correct data for accurate account balances.Comcast Cable Communications Inc. Baltimore, MDResidential Development Professional Xfinity Communities 3/2020 7/202040 hours per weekResidential Development Professional, I was the liaison for Builders and Developers for both multi-family and single-family residences in the DC area.My position was the gatekeeper for making it easier for people to communicate with Comcast for issues within these multi-dwelling properties/communities; to ensure new services are available for homeowners.Properties included houses, apartments, and condominiums.Supervisor Planning & Design 7/2016 - 3/202040 hours per weekSupervisor, Planning and Design, I worked on the execution of the Fiber Deep Project. This project enables Comcast to be more diverse in providing service to our footprint.Fiber Deep project condensing Arlington Headend office into Alexander Headend Office.Supervised vendors, constructions and permits making sure the fibers project completed, on time and within budget.Work fibers outages events.Quality assurance for all designsLeads the implementation for the completion of matrixes and designs.Plan, schedule, and assign work to subordinates.I interviewed, hired, trained, direct, rewarding, and disciplining associates; appraised associate performance; and resolved complaints.TrueNet Communications Baltimore, MDProject Manager / Supervisor 1/2016 - 7/201640 - 60 hours per weekSupervisor overseeing employees for Comcast project/Interviewing, hiring, training, directing, rewarding, and disciplining associates; appraised associate performance; and resolved complaints.Manage projects, find resource requirements, meet training needs, and define project deliverables to provide customer satisfaction.Ensures effective communications and relationships between customers and project team members.Managed meetings, conferences, and training; coordinated travels to other facilities in MD, FL & GA.Collaborate with stakeholders and the Senior Project Manager to develop project scope of work documents and project plans and provide team leadership on individual projects.Organizes and conducts project team meetings.Ability to effectively manage up to four separate projects at the same time; Understand and set up project specifications and requirements as proposed by the Sr. Project Manager or DirectorWhen necessary, work with external contractors in addition to internal resourcesI can discuss project status, quality, client and team satisfaction and projected timelines for completion on a regular basis as needed.TrueNet Communications Baltimore, MDWorkflow Manager 6/2015 - 1/201640 - 50 hours per weekSupervisor/Oversees daily operations of Matrixes to include tracking and reporting, QA review of all matrixes. Works with multiple departments to resolve issues related to getting the matrixes completed. Ensure prompt and correct data flow by checking process and recommending and starting changes to procedures.Manages electronic workflow authorization process, working knowledge of design tools such as Bentley Comms, SpatialNet, AutoCAD databases, and other designing tools.Excellent organizational and time management skills. Ability to work under pressure and multi-task with multiple deadlines. Solid analytical skills, attention to details and use of supporting documentation.Strong critical thinking skills, customer focus, and follow-up skills. Ability to communicate the vision to the team.Interface with Local Construction Managers, Sales Contacts, Engineering Planners, Coordinators, Supervisors, Directors, and Engineering Associates.TrueNet Communications Baltimore, MDPlant Extension Coordinator 2/2014 - 6/201540 hours per weekLiaison between Comcast customers and constructions keeping everyone informed of the progress.Utilize Comcast web application ER to process individual serviceability tickets.Utilize AMDOCS/Cable Data to verify the validity of Serviceability tickets.Perform Desktop survey referring to the system maps via Google Maps, ADC map books, Watchtower and via prints from Bentley Viewer and construction prints to figure out serviceability of giving address; experience with Bentley Comms to decide serviceability of a given address.Utilize Comcast web application ESLAM to search for and add addresses to the billing system Excellent with communicating roadblocks to the Work Coordinator and Engineer's daily, coordinate with Contractors/Vendors to get services for the customers.Investigate customers complaints and replies and take proper action.Maintain security and confidentiality of records, create tracking dispatched tickets for serviceability coordinator can filter dispatched tickets out easier in MS ExcelMaintain daily tracking with Microsoft Excel to ensure the correct identification of all ticket requests and outcomes.BROWNS COMMUNICATIONS (Contractor) Elkridge, MDProject Manager State of MD Department of Public Safety & Correctional Services 1/2013 - 7/201440 - 50 hours per weekSupervised the installation of Inmates Payphone services in 26 Prisons in Maryland. Manager Site Administrators and Technicians to service and support the inmate telephone system.Manage warehouses for supplies for telephone services, collaborating with vendors to stock supplies for each facility. I had to compliance with regulations, laws, and policies for the prison system.Implement steps for twenty-six facilities where we install wiring, cabling, and cutoff switches also network interface, cross-connect, workstation cabling and workstation setup for all facilities.Worked with Verizon Wireless and AT&T for the T1s acceptance and system test to complete the project. Scheduled training for all staff members for each facility. Outlook calendar/schedule maintenance; scheduling internal and external meetings. Schedule System Turn-up and cutover, System Test & Acceptance, Training for facilities staff.Work directly with the project sponsor State of MD Department of Public Safety & Correctional Services to coordinate scheduling/milestone management efforts. The first project was set up in Microsoft Project by the procurement office. Managed and changes to the approved schedule/milestones I supervised five project associates.Utilized schedule data from MS Project to produce an excel tracker to create individual schedules for installation resources (8 Technicians).Once the payphones where replaced, we managed to return inventory through an excel tracker as well. Create worksheets in MS Excel for scheduling system turn up & scheduling technicians workday/ Create, format, and edit correspondence, reports, databases from draft to client-ready stage, draft responses to general inquiries word processing, photocopying, document printing and packaging.Created presentations in MS PowerPoint Presentations for training of how to use the phone system for inmates Manage workflows/milestones in Harmony (MS project-style) database for non-customer impacting/minor customer changing projects for internal stakeholders (marketing, finance, tech ops)Forecast/reforecast milestones based on customer needs and estimated path completion per project staff updates.Payroll account keeps, reviews, closed and process active accounts, provided customer aid with payroll questions.Entered personnel actions, reviewing pay authorization documents, and processing pay entitlement actions that serve as a basis for pay and leave computation and affect the disbursement of pay, approved timesheets.Williams Rewards Aberdeen, MDDistributors 2/2008 2/201340 -50 hours per weekSell Fuel Treatment to new accounts, planning the work schedule to include calls from potential distribution.Train and build distributors to have positive, productive relationships with their customers and to keep correct records for all sales.Train distributions (20 distributions) to be correct with pricing strategies, including promotion.All pricing, making up the sale information for all flyers.Sales and Credit Cards use keeping accurate records for the sales; correct data for accurate account balances.Verizon 6/1988 - 12/2007 Baltimore, MDRegional Inventory Management 9/2002 12/200740 - 50 hours per weekAudited and analyzed the RECON process to complete the Central Offices equipment inventory working with Central Office Equipment Property (COEP) and Central Office Verification Team (CVT) and verified the completeness of records in the COEP database with Verizons vendors; compose letters using correct grammar, punctuation and spelling. I supervised 6 vendors companies and 12 supervisors.Provided assistance to the Regional Inventory Management teams and Network Operations when audits were performed; participating in examinations, investigations, audits, reviews, tests or analysesVerified Scanner, provided verification of the Console passwords and logons, verified equipment part numbers for members of the audit teams, and provided instructions on how to reset scanning equipment. Reported items which included barcode results, inventory recovery projects (both actual and identified), and transition dollars spent and audited central offices.Independently assisted in or lead special and ad-hoc projects related to division and/or corporate activities worked with sprit de Corp Coordinator for our team, 2004 & 2005 emceed the VZ-Games a Team Building Project event which Esprit de Corp puts on each yearMid-Atlantic Region Engineer 2000 - 2002Processed customer circuit orders and insured completion of installation for off-net circuits for Competitive Local Exchange Carrier (CLEC).Processed firm orders for Dark Fibers in Trunk Integrated Record Keeping System (TIRKS). Provided Dark Fiber Engineering services form for Field Survey for Retrofit/Clean Connector for the Competitive Local Exchange Carrier (CLEC) and managed records of order completion to ensure accurate billing and compensation in call center for Dark Fiber.Designed high capacity circuits in E1 with SCID- SONET Carrie Display; DS3-DIGITAL SIGNAL, Optical Carriers from OC-3 OC-192 with 99% on-time performance, which exceeded 96% objectiveCompiles, creates and maintains various reports, databases and charts using software applicationsProject Coordinator 1997 - 2000Coordinated Synchronous Optical Network (SONET) networks in the BMET region. scheduled and tested work groups within Verizon; Central Office Equipment (COE), Outside Plant (OSP), BA-SSDAC, NTEC, Network Operations Center (NOC), Common Short Code (CSC) and SDD in the call center for testing new systems.Tested and did placement of cross connects in various Multiplexes (MUXs); coordinated and tested alarms to analyze and identify problems with a variety of engineering orders and developed drawing/scheme for customers.Initiated the first SONET alarm for provisioning of SONET in Delaware for Blue Chip Customer, MBNA & AerotekService Technician, Networks Operations 1988-1997Worked Maintenance and installation for residential and business services for telecommunications. Interact with customers, analyze and correct problems with service orders dealing with phones.Technician skills includes: climbing telephone poles, different kinds of meters.Repair Call Center taking calls from customers to get their phones repaired and doing diagnosis testing of their lines also trained to read Engineer Work Order, Scheme and Engineer Drawing.Union representative for CWA- Safety Coordinator for the 2100 Local CWALEADERSHIP EXPERIENCEPresident of organization working with the youth in Harford CountyVice President of Harford County School Board 2003-2008Volunteer Achievement Counts Program in MarylandPresident of Edgewood Community Council; a Political Board organized to solve community issues.Leadership included interviewing, hiring, training, directing, rewarding, and disciplining associates; appraised associate performance; and resolved complaints.Perform as a planner and aid with the execution of events and/or conferences for organizations, planning, coordinating, and supporting the strategic and planning management of events, meetings, conferences, and symposiums.Community Involvement2008 Political Campaign Financial Secretary and Fundraising Coordinator2007 2008 Vice President, Harford County School Board2004 First woman of color appointed by Governor Ehrlich to the Harford County School Board2004 - 2006 Coordinated and designed the Baltimore Verizon Black History Month CelebrationsVolunteer Achievement Counts Program in MarylandAwards2008 2012 Governor, State Senate and County Executive awards and citations2002 Nominated for a Verizon Excellence Award2001 Volunteer of the Year, Edgewood High SchoolVerizon Gold Key AwardAccomplishmentsProject Manager2008 Fundraising/Campaign Coordinator1.Plan, develop, implement, and keep fundraising events and projects.2.Locate and contact campaign resources for donations.3.Plan, schedule, and implement Campaign sponsored events.2005 & 2006 successfully organized Verizons corporate events with prominent guest speakers.2000 Turned up the first SONET Alarm testing rings for Blue Chip Customer MBNA1999 Turned up the first SONET Alarm testing rings for Blue Chip Customer Aerotek1997 Initiated the first SONET alarm for provisioning of SONET in Delaware.1997 Successful turned up Defense Information Systems Network /Cell OneLeadership2005-2009 Vice President of Harford County School Board; Appointed by Gov. Robert L. Ehrlich Jr. to the Harford County School Board in December 2003. As a board member we manage Four Million Dollars Budget, Board Policy that includes School System Governance, School & General Administration, Instructional Programs, Human Resource Policies, and Student Policies for fifty-one schools, 2,900 teachers, and 40,500 students.President of Edgewood Community Council; a Political Board organized to solve community issues.1996 Union representative for CWA- Safety Coordinator for the 2100 Local CWAEducation & Certifications2005 Verizon Fiber to the Premises (FTTP)2003 Verizon Manager Workshop2003 Outside Plant (OSP), Installation of Meters, bonding & grounding, completion activity, telephone history and theory, drop wire installation, inside wiring, color coding, fault identification and jumper running.2002 Understanding Digital Subscriber Lines, Connection Though Integrity-Code of Business Conduct Training, Customer Information Control System, Concepts and Commands, Information Technology Systems and Functional Review2001 Trunk Integrated Record Keeping System (TIRKS)2000 ATM Carrier Networks, Digital Cross-connect Systems-Fundamentals classes.1998 Project Management Certification Career Track9/3/1995 - 8/9/1997 Dundalk Community College, Certification Industrial Electricity/Electronics Maintenance Technology- Telecommunication Electronics Directed Technology; 2-year program.1980 - 1982 Data Processing Institution Computer Certification / Computer Machine Repair; 2-year program |
