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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Western Ave Apt 525Knoxville, TN Street Address
Cell: PHONE NUMBER AVAILABLEEMAIL AVAILABLEObjectiveI want to bring my years of IT management and engineering skills to a new employment partnership.PROFESSIONAL EXPERIENCETennova Healthcare, Powell, TNSupervisor of Information Systems May 2022 Feb 2024 Manage and maintain IT assets for main hospital campus and regional clinics. Manage transformation of the network infrastructure. Manage new projects on time and within budget. Manage a specialized team of local and remote Engineers with a focus on: Defining team goals and performance metrics. Developing technical competencies Developing client service skills Company corporate values Plan staffing requirements to meet service needs. Responsible for interviewing candidates and making hiring decisions. Planned, reviewed, and approved work schedule and time off. Writing and delivering Employee Performance Reviews. Accomplishments Managed migration from Cisco Call Manager to AT&T Kandy VoIP phone system Resolve and stabilize VOIP migration from legacy PBX system. Optimize Wireless LAN. Deployed and integrated SpectraLink mobile phones with Rauland Responder. Overhaul fleet of copiers. Integrate new BioMed equipment into IT infrastructure. TDS Telecom, Knoxville, TNAdvanced Technical Support Specialist January 2021 April 2022 Answer level 1 support calls from business customers (Managed IP, SDI, MPLS, SIP trunking, etc.) Act as an escalation path for the Sales team, assume ownership of the escalation, and keep Sales and the customer updated throughout resolution of the trouble. Provide troubleshooting support and technical guidance for Field Service technicians. Work with training and procedures teams to develop and/or update documentation for new product and network element rollouts. Work with VoIP protocols (SIP, RTP/SRTP including TLS) Accomplishments Troubleshoot twisted pair, coaxial, and fiber access and transport issues across a variety of network technologies (Calix, Nokia, Adtran, Cyan, Hatteras, etc.). Remotely test lines, trunks, and other facilities. Make device configuration changes for voice, data, and video troubles. Educate customer on the use of Auto Attendant, Call Routing Groups, and other VoIP settingsTEKsystems, Knoxville, TNNOC Technician December 2020 March 2021 Cisco router and switch administrator Data Center rack and stack Meraki MX Security Appliance administrator Cradlepoint 4G/5G installation IP Re-Address configuration Cisco Wi-Fi administration Firewall AdministratorAccomplishments NOC Tech Support for Zynstra Infrastructure build-out Managed Field Tech for onsite installation of new Dell EMC Servers. Installed Cisco VoIP Phones Datacenter: Install and configure Cisco switches Update network documentation Manage tickets in the ticketing system Create daily reportsTEKsystems, Knoxville, TN September 2020 December 2020 Firewall administrator (Watch Guard Firebox) Ruckus Wireless LAN Controller administrator (Zone Director 3000) HP Switch administrator Web Filter/ Proxy Server administrator IP Camera administratorAccomplishments Provided detailed documentation for IT Infrastructure Assisted in the transition to new Internet Service Provider Updated mobile device profiles for IOS and Android devices Worked with contractor to extend wireless network to outdoor sports complex Comet MD, Knoxville, TN November 2019 July 2020IT Project Manager Worked with Software Engineers to ensure process compliance, application security, and stability. Installed, tested, and updated tablet images Managed the work related to analysis, remediation and validation of application and infrastructure security vulnerabilities between telehealth applications and Android OS Managed device pool for deployment and reassignment to patients Managed tech supportAccomplishments Developed training program for CometMD and Home Instead health care providers Assisted in the design of CometMD.com web site. Negotiated purchase of tablets and cellular service. Created Mobile Device Management Platform Developed Device Deployment ProceduresMarina Management, LLC, Knoxville, TN September 2019 September 2020 IT Project Manager Managed installation and training of QuickBooks Point of Sales System for Fox Road Marina Setup Merchant account for processing credit card transactions Ensured adherence to PCI security standards and procedures Created retail inventory database Web Site design and maintenance Meraki Security Appliance installation and management Meraki Wireless network design and managementAccomplishments Integrated QuickBooks Point of Sales with QuickBooks Pro Desktop Set up a customer rewards program Converted employee time management and payroll system to QuickBooks POS Created retail inventory database using QuickBooks POS Integrated Customer Database into QuickBooks POS Designed, installed, and managed Cisco Meraki Wi-Fi 6 network Sunrise Senior Living, McLean, VA September 2015 July 2018 IT Manager (Eastern Region) Managed all technology components for communities in the region Built and managed good relationships with IT vendors Worked with Global IT team on developing vendor strategies Ensured regional adherence to global IT policies, standards, and procedures Worked closely with the global support desk and engineering teams to resolve incidents Accomplishments Managed the implementation of IT support system that resulted in 'Highest in Customer Satisfaction among Senior Living Communities' ranking by JD Power Managed building and acquisition of new communities. Manage the buildout of a campus-wide wireless network for communities throughout North America Developed an IT Health check system for communities Managed the upgrade of Internet service and Internet Service Provider Created detailed interactive diagrams of IT Infrastructure for communities Manage escalations and improve the experience of End User support TECHNICAL KNOWLEDGEExperience IT Professional with 15+ years of experience EMR/EMH Software Systems: AthenaHealth, Cerner, Epic, MedHost, and Provation MD SCM Software: RF Smart and Cardinal HealthWaveMark Microsoft environment (Windows Server, Exchange Server, Active Directory, Office 365 and Hyper V) Cloud Platforms (AWS and Azure) Equinix Datacenter Buildout Virtual Technology (VMWare vSphere and ESXi 6.5, Citrix XenServer, XenDesktop, and XenApp) SANs Platforms (NetApp FAS 2050/324, Dell EMC Isilon F800, VMax 850F, and VNX VG8 Gateway) WAN Acceleration (Riverbed Granite and Steelhead) Cisco Platform (ASA Firewalls, Catalyst and Nexus switches, routers, MDS 9000) Cisco Meraki Platform Forensic Tools: WireShark, CommView, Chanalyzer, Eye PA. BGP, CDP, DHCP, DNS, EIGRP, IPv4, IPv6, OSPF, RIP, TCP, UDP EDUCATION/CERTIFICATIONSMaster of Science in Computer Information Systems: 2019 Strayer University, Ashburn, VA Bachelor of Science in Computer Information Systems: 2013 Strayer University, Alexandria, VACisco Certified Entry Networking Technician (CCENT) 2018 Cisco Certified Network Associate Routing and Switching (CCNA) 2018 Cisco Certified Network Associate Security (CCNA Security) 2018 Cisco Certified Network Associate Data Center (CCNA Datacenter) 2018 |
