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Candidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Baltimore, MDSUMMARY Seasoned Patient Services Representative with 28 years of experience at Kennedy Krieger Institute. Excelled in patient registration, insurance verification, and appointment scheduling; adept in multi-line phone management. Seeking Patient Service Representative role to leverage extensive customer service skills and healthcare team collaboration. WORK EXPERIENCE Kennedy Krieger Institute Baltimore, MD Patient Services Representative III Mar 2000 - Feb 2023 Greeted and efficiently directed a high volume of patients, fostering a hospitable and organized environment. Verified insurance details, processed payments, and handled patient registrations with a strong emphasis on customer service excellence. Managed a multi-line phone system, proficiently addressing high volumes of calls and ensuring timely communication. Coordinated the scheduling and rescheduling of appointments for a diverse team of over 40 clinicians. Maintained patient confidentiality and adherence to HIPAA standards while managing records and facilitating payment transactions. Streamlined operational efficiency through the optimization of administrative processes such as patient documentation and check-ins. Assisted healthcare teams by scheduling necessary medical tests and procedures, enhancing patient care coordination. Addressed patient inquiries and resolved concerns with professional and empathetic customer service. Conducted regular reviews of patient accounts to ensure accuracy and utilized various software applications for data management. Supported the overall operations of the clinic by participating in training, maintaining the reception area, and contributing to a safe patient environment. Victor Graphics Btimore, MDEstimating Assistant Jan 1999 - Mar 2000 Typed book contracts and estimates with precision to ensure accuracy for potential and repeat clients. Maintained comprehensive records of contractual agreements and estimation documents. Delivered timely and accurate administrative support for the contracting and estimation processes.U. S Bankruptcy Courthouse Baltimore, MDFile Clerk Jan 1997 - Jan 1999 Managed meticulous data entry tasks ensuring accuracy and timely updating of case information. Processed and typed a high volume of debtor documents, maintaining strict confidentiality. Organized and filed legal documents efficiently, adhering to court protocols and filing systems. Prepared case orders, facilitating the workflow of case administrators and contributing to case readiness. Sorted and distributed mail, ensuring prompt delivery and aiding in court communication efficiency.Baltimore City Community College Baltimore, MDOffice Automation Clerk Jan 1995 - Jan 1997 Typed various documents with attention to detail and accuracy. Organized and maintained filing systems to ensure easy access to company records. Entered data into computer systems, ensuring high levels of data integrity. Distributed incoming mail and prepared outgoing mail to facilitate office communication. Managed a multi-line phone system, effectively routing calls and messages. Copied and faxed documents, supporting office operations and document management.EDUCATION Baltimore City College High SchoolHigh School Diploma, General EducationJun 1993SKILLS Patient Registration  Appointment Scheduling  Customer Service  Phone and Email Etiquette  Multitasking and Organization  System Updating/Data Entry  Payment Processing  Money Handling  Insurance Verification  HIPAA Compliance  Word  Excel  Teams  EPIC  Data Entry  Multitasking  Problem-Solving  Communication Scheduling  Empathy  Medical Terminology  Electronic Health Records (EHR) Proficiency