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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Tampa, FLSUMMARYSeasoned professional with 5 years of customer service experience, adept in case documentation and client support. Skilled in managing inbound calls, processing payments, and resolving disputes, seeking a Case Worker role. Demonstrated expertise in assisting with insurance policies and maintaining detailed case notes for case managers.WORK EXPERIENCESuncoast Credit Union Tampa, FLMember Advisor Feb 2023 - Present Provides comprehensive support for digital banking, card services, and account verification, ensuring customer satisfaction and operational efficiency. Manages financial transactions including loan payments and debt collections, adeptly handling disputes and processing refunds or returns. Assists new members with the opening of accounts and clears checks, contributing to membership growth and financial accuracy.Mercier Tampa, FLCustomer Service Representative Nov 2022 - Jan 2023 Provided comprehensive information and guidance on insurance policies and payment procedures to elderly clients. Facilitated client understanding of insurance processes, ensuring transparent communication regarding policy details.OurFL Temp Agency Tampa, FLCustomer Service Representative Oct 2021 - Nov 2022 Addressed customer inquiries effectively, ensuring clear communication and resolution of issues. Maintained detailed records of client interactions for case manager follow-up, enhancing case management efficiency.Concentrix Tampa, FLCustomer Service Representative Aug 2018 - Mar 2021 Managed customer inquiries, processed order modifications, cancellations, and placements, ensuring accurate and timely fulfillment of customer requests. Coordinated with delivery services to communicate order statuses, resolve shipping issues, and confirm delivery schedules, enhancing customer satisfaction. Handled escalated customer service issues with professionalism, resolving concerns effectively and maintaining high standards of call control.EDUCATIONPaul Wharton High SchoolHigh School DiplomaMay 2018SKILLSOrder Fulfillment Account Management Call Control Scheduled Mastery In/Outbound Calls Medical Terminology Proficient Communication Skills Microsoft Office Conflict Management Bilingual Customer Service Representative Payment Processing Application Installations Promotion Support Problem Solving Shipping/Receiving Orders Back Office Case Management Voicemails/Callbacks Appointment Setting Help Desk Windows Sales Computer Operation Technical Support Tax Support Escalations Senior Leadership Support Data Elevation |
