| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Open to Relocate LinkedIn PHONE NUMBER AVAILABLE EMAIL AVAILABLE4+ years of experience supporting stakeholders across North America, Asia, and Africa in coordinating business requirements, designing tailored solutions, and providing production support using Jira. Skilled in gathering and analyzing complex business data from diverse sources, identifying key trends, and presenting actionable insights to leadership using SQL, Tableau, and Power BI to drive data-driven business decisions for product enhancements WORK EXPERIENCEBusiness Analyst Intern General Motors Mar 2024- Present Warren, MI Analyzed system bugs/defects for General Motors in-vehicle infotainment system, identified root cause for reported issues, validated business requirements, and coordinated Software Development Lifecycle (SDLC) Partnered with product owners to groom and prioritize product backlog for incidents and coordinated cross-functional dependencies/stakeholder communication that reduced sprint carry-over work by 62% Defined business requirements, acceptance criteria, and 100+ test cases for testing the software features by collaborating with the development team and business partners in Asia and North America Collected and analyzed historical system issues reports for 6.2 million vehicles using Power BI and SQL and identified and presented findings to product, safety, compliance, and IT teams for product enhancement Business Analyst ( Search Engine Optimization) Tutoria Aug 2022-Feb 2023 Bridgeport, CT Oversaw website enhancement from designing, development, testing, launch and support for Tutorias website that resulted in increasing website traffic by 237% and new volunteer sign-up by 18% in 2 months Recommended and implemented SEO (Search Engine Optimization) strategies that resulted in boosting website searchability and visibility and trending #1 on Google search for online volunteering platform Coordinated website defects/bugs by partnering with developers that reduced website down-time by 90% IT Project Coordinator Magnaquest Jan 2021-Nov 2021 India Oversaw production support by monitoring and prioritizing system defects in Jira, analyzing the root cause, and implementing the fix for over 50 tickets, meeting 98% SLAs ( Service Level Agreements). Served as a primary point of contact for all business users in resolving any system issues with SaaS products. Analyzed business requirements, defined acceptance criteria, and coordinated the cross-functional dependencies for development teams, resulting in reducing average resolution turnaround time by 34% Recommended and implemented a ticking workflow and SOP (Standard Operating Procedures) for seamless production support and customer experience that resulted in increasing customer ratings from 3.2 to 4.8 star Analyzed historical production defect data for 17 B2B clients, identified trends, presented findings to product leaders through the Tableau visualization board to drive data-driven decisions for product enhancements. Business Analyst Magnaquest May2020-Jan2021 India Analyzed business and technical requirements and coordinated the RFP (Request for Proposals) response between Magnaquest and B2B clients for the SaaS products, bringing over $50K in recurring revenue. Collaborated with cross-functional teams, including sales, IT, product, and solution architects, to customize product features and functionalities as per clients requirements and business needs, driving successful demos Documented business requirements/technical specifications and created wireframes for product development Partnered with product owner and Agile teams to build, groom, prioritize, and manage product backlog, reducing sprint carry-over work by 27% in 3 months and meeting the 100% delivery timeline. Coordinated UAT (User Acceptance Testing) by creating 200+ test cases in partnership with IT and business users, which resulted in proactively identifying and resolving 50+ system bugs before the implementation. Designed and delivered user training for 500+ end users via webinars, lunch & learns, and in-person training with 100% user adoption within 3 months of product/feature implementation for clients in Asia and Africa EDUCATION AND CERTIFICATIONSMaster of Science in Business Analytics University of Bridgeport Bridgeport, CT Certified ScrumMaster (CSM) Scrum AllianceSKILLS & INTERESTSBusiness Analysis: Requirements Gathering, Gap Analysis, Technical/Functional Requirements Documents, wireframes, Process Flow, Dashboard, Data Analytics, Training, User Demo, Agile, Waterfall, Hybrid Tools: Jira, Rally, Trello, Asana, MS Office, SQL, PowerBI, Tableau, ServiceNow, Advance Excel |
